Helpdesk Engineer
- by Project Start
- Location Avonmouth, Bristol, UK
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Salary
£20,000 / year
848 days ago
Job Description:
My client is a specialise in providing mobile and identification technology to supply chain businesses including solutions involving Mobile Computing, Barcode Scanning, RFID, Thermal Printing and Enterprise Mobility management. They are currently seeking a Helpdesk Engineer to join the team.
Their highly skilled technical team is responsible for managing and maintaining mobile IT infrastructure and supporting business critical applications for our customers.
Responsibilities:
Providing 1st line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress
You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion
Manage the Helpdesk system, ensuring all inbound support calls and emails are handled
within agreed Service Level Agreements
Support mobile systems for both the company and clients
Provide technical support to field operatives and mobile device users
Carry out Operating System re-loads, Stage Devices for deployment
Provide quality and assurance for our customers
Be an ambassador for the OpalTec team in all interactions with clients & business managers
Requirements:
Excellent spoken and written English, good organisational and fault-finding skills
Some knowledge of the following would be of benefit:
Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other
customer support software packages), Warehouse Management or ERP systems, WiFi Infrastructure.
Demonstrable interest in Technology and IT
Offer:
£20k
Monday to Friday 8:30am – 5pm
21 days holiday (plus bank holidays)
Critical Illness & Death in Service schemes after 1 years’ service
Private Health Insurance plan after 5 years’ service
For more information please contact Harry at Project Start on 07951 950290 or apply with a CV to prompt a call back
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Job Type
Permanent, Full Time
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Additional Salary Info
holidays
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Work Authorisation
United Kingdom
- Industry Sector IT & Internet
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Years Experience
2+ years
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Career Level
Experienced (Non-Manager)