Connecting Talent to opportunity

Connecting Talent to opportunity

Helpdesk Engineer

Expired

Job Description:

My client is a specialise in providing mobile and identification technology to supply chain businesses including solutions involving Mobile Computing, Barcode Scanning, RFID, Thermal Printing and Enterprise Mobility management. They are currently seeking a Helpdesk Engineer to join the team.

 

Their highly skilled technical team is responsible for managing and maintaining mobile IT infrastructure and supporting business critical applications for our customers.

 

Responsibilities:

 

Providing 1st line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress

You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion

Manage the Helpdesk system, ensuring all inbound support calls and emails are handled

within agreed Service Level Agreements

Support mobile systems for both the company and clients

Provide technical support to field operatives and mobile device users

Carry out Operating System re-loads, Stage Devices for deployment

Provide quality and assurance for our customers

Be an ambassador for the OpalTec team in all interactions with clients & business managers

 

Requirements:

 

Excellent spoken and written English, good organisational and fault-finding skills

 

Some knowledge of the following would be of benefit:

Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other

customer support software packages), Warehouse Management or ERP systems, WiFi Infrastructure.

Demonstrable interest in Technology and IT

 

 

Offer:

£20k

Monday to Friday 8:30am – 5pm

21 days holiday (plus bank holidays)

Critical Illness & Death in Service schemes after 1 years’ service

Private Health Insurance plan after 5 years’ service

For more information please contact Harry at Project Start on 07951 950290 or apply with a CV to prompt a call back

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    holidays

  • Work Authorisation

    United Kingdom

  • Industry Sector IT & Internet
  • Years Experience

    2+ years

  • Career Level

    Experienced (Non-Manager)