Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

About the Chief People Officer Group (CPO)

We are the HR team for the UK’s tax and customs authority, a strategic partner and service provider to HMRC's business. We are dedicated to enabling leaders and managers to improve the experience for people across HMRC; creating the capabilities we need to deliver our business; and enabling our people to deliver HMRC's vision for our customers.

Our vision is to be an outstanding HR team, focused on enabling leaders and managers to improve the experience for colleagues across HMRC and to create the capabilities we need to deliver our business. We will do this through being values driven, insight led, outcome focused, agile and expert. Job description As Senior Learning Partner, you will lead projects to transform our approach to Learning across HMRC, taking a collaborative approach to identifying opportunities for early innovation and to surfacing and scaling the brilliant things already happening across Learning functions. You will play a key role in elevating Learning to become a strategic partner to the business, bringing a real focus on outcomes and taking a consultancy approach to translating business needs into modern, engaging, and effective learning solutions

You will ensure Learning contributes to improved performance and business outcomes at an individual, team and organisational level, providing expert advice in relation to how we measure success and impact. Just as importantly, you will be passionate about Learning and providing a great colleague experience and will be a role model and advocate for all things Learning. This is a new role which you will have the opportunity to shape, as well as the chance to influence what comes next in our transformation journey.

Responsibilities • Lead Learning Transformation projects, on occasion leading multi-disciplinary teams you may not directly manage.

• Experiment, you will pilot new learning approaches and methods in partnership with the business to demonstrate impact before scaling them.

• Take a consultancy and coaching approach to working with stakeholders to diagnose business problems and Learning needs.

• Be creative, think big and outside the box; challenge the status quo and generate solutions to new and existing Learning and business challenges, translating these into specific interventions which deliver clear outcomes.

• Provide subject matter expertise and work collaboratively to identify the requirements for Learning models and solutions which improve performance, build skills, support organisational change and provide a great colleague experience (beyond formal learning, including other upskilling, behavioural and team learning interventions.)

• Work collaboratively and with subject matter experts to improve the use of data and analytics for learning to generate meaningful insights to improve the use and impact of learning activities and ensure customer insight/intelligence informs learning design and plans.

• Build and maintain your network and work across internal and external boundaries, maximising opportunities to take a joined-up approach to change.

• Seek out and use external and internal insights to bring innovation in how HMRC uses learning to improve capabilities and performance and develop communities of practice to share knowledge and build competence across Learning functions.

Essential Criteria

You are required to demonstrate experience of the following within your application:

• Experienced Learning professional with a track record of partnering to diagnose and identify outcomes focused Learning solutions to business problems.

• Passionate about Learning trends, tools and innovations and how these can improve or enable organisational and individual performance.

• Strong consultancy skills with the ability to grasp diverse customer needs and find collaborative solutions.

• Experience of developing, implementing and evaluating modern, innovative, high quality and varied Learning approaches and solutions which measurably deliver business benefits and outcomes.

• Outstanding written and oral communication skills and expert presentation and facilitation skills, with the ability to influence and negotiate effectively, persuasively and sensitively.

• Comfortable working in a matrix working environment and ability to influence without authority.

• Demonstrable experience of working with ambiguity and showing resilience in the face of challenge.

• Must be a team player but also able to operate autonomously.

• Occasional travel to other offices anticipated (average 2-3 times a month)

Desirable Criteria

• CIPD qualified or other relevant qualification

• Experience of working in a project or programme management environment

• Experience of continuous improvement

Please Note: The successful applicant for this role will need to be eligible for and willing to undergo standard BPSS Checks following appointment into the post.