Connecting Talent to opportunity

Connecting Talent to opportunity

Change and Release Analyst

Expired

Job Description:

Background

Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and implementing bold plans to transform our IT and digital services. We are already one of the most digital organisations in the UK, and our aim is even more ambitious: by 2022 we will be one of the most digitally advanced tax authorities in the world.

We are using digital services and smart data to help people deal with us effectively and efficiently, but also allows us to better identify the minority who seek to avoid or evade their taxes. Our IT infrastructure is one of the largest and most dynamic in Europe and we are now one of the most digitally-advanced tax authorities in the world.

Our role sits within Chief Digital & Information Group (CDIO), whose vision is to run a secure, flexible and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations.

Role & Responsibilities

You will be part of a small team of Analysts operating in an ITIL aligned function, helping to deliver an effective Operational Change Management process across all areas of HMRC’s Delivery Groups and Suppliers.

You will be responsible for ensuring that changes to HMRC services are authorised, controlled and traceable.

The Change Management function is responsible for ensuring that standardised methods and procedures are used for efficient handling of all changes. This minimises the impact of change-related incidents by managing risks.

 

Duties will include:

  • Supporting the Change Management Team in effective management of the Operational Change Process across the HMRC estate
  •   Contribute to the minimising of risk to service from the impact of Change. Monitor and ensure the quality of Operational Change Requests as they navigate their way through the Change process
  •   Day to data responsibility of Lowest and Low risk changes, being responsible for 90% of the Operational Change Requests created on the HMRC estate.
  •   Contribution to, and support of, a continuous improvement of the Change Management Process
  •   Provision of Daily and Weekly reporting on Operational Change Requests and the Change process,
  •   Liaising with HMRC suppliers who do not have access to the Change Management Tool, helping and supporting Change Requesters to navigate their way through the process and the toolset.
  • Creation of Supplier Operational Change Requests and provision of assistance and technical advice to ensure the production of a robust, quality aligned, document.   

 

Essential Knowledge, Criteria and Skills

  • A working knowledge of Change Management processes.
  • Demonstrable ability to process information, generate detailed analysis and reports using MS Office, Process documents and IT Service Management toolsets
  • Experience of delivering IT changes to technology services (e.g: Desktops, Cloud, Physical environments)

Desirable Knowledge, Criteria and Skills

  • A working knowledge of Release Management, Configuration Management, Incident Management and Service Design and Transition.
  • Working in or knowledge of an Agile or DEV OP’s environment

 

Selection Process 

CVs should clearly demonstrate how the candidate meets the essential criteria stated above. 

Applicants will be sifted based upon contents of the CV providing evidence of the essential criteria. 

If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Interviews will focus on your application, knowledge, experience and competence and the essential criteria required.

Reasonable adjustment

We are an equal opportunity employer and value diversity at our company. We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

Additional Information

Applicants are encouraged to contact the recruitment manager who can forward any queries to the vacancy holder or can arrange for an informal discussion to understand the role better: 

Amy Goulding  – [email protected]   

All applicants will need to provide proof that they have the right to work in the UK. Information on Right to Work legislation can be found at Right to Work in UK

We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. 

RCDTS is an office-based organisation committed to achieving the optimum work/life balance arrangements for staff. Where business requirements permit, we are fully supportive of a blend of home and office working.

A copy of the RCDTS Book of Benefits is attached to this job advert

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

A reserve list may be created if suitable candidates are identified and will last for a period of 12 months

 HMRC’s Technology Sourcing Programme

HMRC faces a number of contract expiries combined with the need to re-balance control over its digital and technology capability to ensure HMRC can respond quickly and effectively to changing requirements and priorities.

This is a multi-year programme to transform how HMRC delivers and uses IT. The programme is in place to design and deliver the safe disaggregation, exit and transition of HMRC’s major IT contracts and stand-up new arrangements to deliver both IT run and change activity.

The programme will develop and implement a new technology supply chain model, protect live services, enable the department to remediate and prevent technical debt, reduce risk in our IT estate, improve cost effectiveness, provide flexibility and establish partnerships with suppliers to deliver innovation.