Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor

Expired

Job Description:

Hybrid working is available!

Location: Farnborough

Contract Length: 12 months

Rate: £12.96ph

Hours: Monday to Friday 37.5 hrs

The role of the customer service advisor will include:

  • Ensure all team KPI's are met with a target to exceed. All inbound communications (email, phone and system based e.g ICON, LeaseLink) are responded to within required KPI's.
  • Maintain the live Order Bank (car and LCV), BPP and Partner Daily Queues daily for respective Retailers (Preferred and Nominated), Brokers and 3rd Party Suppliers ensuring they are loading all relevant documents within 48 hrs of delivery to enable the customers contract to be activated in a timely manner in line with the DD/BAC's rules and for 'in-life' services.
  • Verify the documents loaded - invoice figures match quotation and system values which can be in excess of £100k+, ensuring a vehicle document shows vehicle is correctly registered to the correct registration address, registration date is within 3 months of delivery date (raising to Asset Risk if this is not the case) and correct registration costs in relation to the regulations and Government guidelines and the handover is signed and dated by the customer and/or customer nominated persons.
  • Co-ordinate all return car tasks, ensuring that all vehicles are returned to the respective owners in line with agreed SLAs and no unnecessary costs are incurred by any party.
  • Work collaboratively with Retailers, Broker and 3rd Party Suppliers on a daily basis to support and ensure the delivery of required customer service level agreements.
  • Provide detailed information and guidance to the customer, Retailers , Brokers and 3rd Party Suppliers ensuring data protection is adhered to.
  • To ensure that a consistent approach is provided across the business in dealing with customer enquiries.
  • Manage and prioritise workload to ensure efficiencies and customer support are provided at all times.
  • To provide advice to colleagues, internal & external customers and their employees, ensuring that a consistent approach is provided across the business in dealing with customer enquiries.

The successful customer service advisor will require:

  • Strong customer service orientation & telephone skills,
  • Ability to communicate with Retailers, Broker, customers and internal teams.
  • Working on own initiative and importantly as a team member.
  • Computer literate with ability to use multiple applications simultaneously
  • Good level of numerical understanding and accuracy

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other