Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Care Advisor

Expired

Job Description:

My client are one of the largest privately owned construction businesses in the North West, based in Alderley Edge, they were established over fifty years ago.

 

They are looking to add an experienced Customer Care Advisor to their North West residential build division, within this role you will be responsible for the co-ordination of customer care enquiries and defects for the regions developments. You will be responsible for resolving customer queries in a highly professional, timely manner and co-ordinating activity with the maintenance team with regard to plot defects, inspections and NHBC resolutions. You will also work closely with the Construction Director on a daily basis with regard to customer care related matters, maintenance and site tasks including writing letters, sending faxes and memos, payroll, audio typing, reporting, health and safety, etc.

 

The Role
- Take calls regarding defects, customer enquiries and complaints
- Organise and co-ordinate maintenance and trades activity including sub-contractor appointments to rectify defects
- Weekly reporting
- Filing individual plot documents relating to enquiries and defects
- To record and input data onto the company CRM system
- To liaise with Construction/Site Managers with regard to customer care issues
- To compile correspondence to customers e.g. welcome packs, maintenance letters
- To gather information for the monthly Customer Service report and assist the Customer Services Manager with the monthly meeting
- To prepare Home Owners handbooks and ensure distribution to site

The Person
- A thorough yet organised and efficient approach to their workload management
- Prepared to learn new tasks and to undertake additional tasks (when required on an ad-hoc basis)
- A highly professional individual, both face to face and via telephone/email
- Ability to work under pressure when required
- Genuinely enjoys seeing “a job well done”
- Has the customer at the forefront of their mind at all times; thoroughly enjoys working in a customer service oriented role
- Is PC literate with the experience of using a CRM system and Microsoft packages (Word/Outlook/Excel)
- A knowledge, or willingness to acquire knowledge, of the current Building Regulations and NHBC regulations
- Shows proven commitment to employers in the form of previous employment longevity – no regular movement between jobs

Salary
Salary up to £26,000 based on experience plus package including generous holiday allowance, death in service benefit, generous private pension scheme, onsite parking, and more. This is a full-time, permanent position working Monday to Friday during standard office hours.

 

Due to the location of the business, you will need your own transport.

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Customer Services