Connecting Talent to opportunity

Connecting Talent to opportunity

Deputy Director for People Process & Technology


Job Description:

Summary As the Deputy Director for People Process & Technology, you will have responsibility for translating the HR Digital Strategy into deliverable, user centric programmes that bring a positive impact for our customers.

This is an exciting time to join us. The successful candidate will have an influential role to play not just in HMRC and the delivery of key projects like ServiceNow as part of HR Transformation, but across other government departments through working closely on Government Shared Services and the SAP cluster. This role reports into the Director HR Design, Technology and Operations. Job description You’ll bring experience of designing and evaluating solutions to deliver large scale change that adds value. You will have proven experience of providing strategic and technical leadership to a multi-disciplinary team. You will have knowledge of the contemporary digital HR landscape, particularly ServiceNow and SAP SuccessFactors.

You will have a recognised programme management qualification, experience of managing large budgets and have built processes and people teams to deliver change for the future. You will bring experience of leading process optimisation practices to drive sustainable improvements in business performance, and experience of working at senior level in a large complex organisation.
• You will be responsible for developing programmes that will support the HR function deliver products and services that are efficient, highly effective and user centred.

• You will develop, manage, monitor and implement the HR digital strategy in line with organisational values, objectives and priorities.

• You will create and support an environment of digital innovation and best practice, ensuring the use of technologies benefits our 65,000 colleagues across HMRC, supporting business objectives and new growth opportunities.

• You will lead a multi-disciplinary process team of about 40 who will undertake this work with our HR business process owners to deliver process and content improvements in terms of employee experience, efficiency and opportunities for automation and optimising technology.

Person Specification

Applicants should be able to demonstrate their experience and capability in the following areas:

• Experience of driving large scale business change, supported by a recognised programme management qualification.

• Recent experience of process optimisation and how that work aligns to successful roll out of HR technologies.

• Understanding of how HR technologies, specifically ServiceNow and SAP SuccessFactors, can drive benefit for customers and the broader business.

• Delivering customer centric solutions that improve both experience and outcomes.

• An excellent people leader with outstanding relationship and stakeholder management skills.

• Strong influencing and communication skills, ability to work closely with operational leaders to deliver great results. Qualifications Candidates are required to have a recognised programme management qualification.
  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    Please note: Standard pay rules apply for existing civil servants.

  • Work Authorisation


  • Industry Sector Public Sector & Services