Connecting Talent to opportunity

Connecting Talent to opportunity

Complaints Investigator


Job Description:

Complaints Investigator based in Wembley and the hourly rate is £19.56ph

This is a full time temporary contract role.

Employer Reference:      5194898

Our client is looking for a Complaints Investigator to work in a Complaints and Casework team. The role will ensure we deliver a high quality complaints service to customers.

They will be responsible for undertaking corporate and statutory complaint investigations in accordance with relevant policies and legislation. They will work with a great team in the Assistant Chief Executive’s department covering those complaints which have been escalated to stage 2 of the complaint process and require investigating on behalf of the Chief Executive.

The successful candidate will also have the opportunity to mentor and advise colleagues in other departments on complaints management and assist them in using the learning from complaints to drive service improvements and will provide complaints training to colleagues and liaise with key bodies and partner agencies to obtain information and answer queries in relation to complaint investigations.

 Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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