Connecting Talent to opportunity

Connecting Talent to opportunity

User Researcher


Job Description:

Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

You will be a member of one of the biggest and most mature User Research Communities across Government. You will have the unique opportunity to work on some of the largest digital transformation programmes undertaken in Government and other sectors. Job description Your role as a User Researcher is to ensure that user needs are intrinsic to the design and implementation of our services. You will be a visual communicator using your creative skills to turn research insight and information into appealing and informative illustrations that inspire and help.

You will join a lively and supportive User Research community with access to research labs and facilities. Our team is passionate and committed to conducting robust research with real-world impact, and brings varied expertise from the private, voluntary and public sectors.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it.

Responsibilities As a User Researcher in our team, you will be:

• Turning research insights and ideas into engaging visual stories

• Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports

• Identifying, planning, designing, preparing and executing a range of user research activities to support the design, development and continuous improvement of government policies and services

• Working closely with a multidisciplinary agile scrum team who are passionate about their work, and ensure research has a significant contribution to the delivery of our services

• Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour

• Contributing to the wider user research community including presenting at meetups and writing blog posts

• Mentoring and managing junior user researchers

Essential criteria

• Presenting clear, engaging and visual findings to stakeholders demonstrating the impact of the research

• Strong illustration skills to help articulate ideas and research outputs and process visually

• The ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action

• Using a range of quantitative and qualitative methodologies including ethnographic techniques, usability testing, remote testing, and survey design to identify user needs

• Synthesising multiple inputs (reporting data, metrics, qualitative and quantitative insights) to generate actionable and implementable recommendations

• Involving teams and stakeholders in analysis and synthesis to increase consensus and challenge assumptions

• Meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around research plans and outputs in different formats

• Working in an open, iterative and collaborative way in a multidisciplinary scrum team

• A degree in psychology, cognitive science, human factors, computer science,graphic/interaction design, human computer interaction or related disciplines or relevant experience

Desirable criteria

• Experience in the Adobe Creative Cloud package particularly Illustrator, InDesign & Photoshop

• Drawing skills (both by hand and digital)

• Articulate conceptual ideas, detailed design, and design rationale, both verbally and visually

• Has a deep understanding of visual design standards, typography, iconography, and colours

• Knowledge of graphic design, including sketching and visual presentation

• Understanding of agile approaches and experience of working in agile teams

• Understanding of the GDS Service Manual & Service Standard Technical skills

We'll assess you against these technical skills during the selection process:

  • Research Skills
  • Analysis and synthesis
  • User centred and Agile practices