Connecting Talent to opportunity

Connecting Talent to opportunity

Learning Experience Specialist


Job Description:

Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

About the Chief People Officer Group (CPO)

We are the HR team for the UK’s tax and customs authority, a strategic partner and service provider to HMRC's business. We are dedicated to enabling leaders and managers to improve the experience for people across HMRC; creating the capabilities we need to deliver our business; and enabling our people to deliver HMRC's vision for our customers.

Our vision is to be an outstanding HR team, focused on enabling leaders and managers to improve the experience for colleagues across HMRC and to create the capabilities we need to deliver our business. We will do this through being values driven, insight led, outcome focused, agile and expert. Job description This is a new role created in an exciting time; we have bold and ambitious plans to transform learning at HMRC and are looking for people who have the skills, passion and drive to make this happen. This is a fantastic opportunity to work as part of the dynamic multi-disciplinary Learning Transformation team. Together with colleagues and stakeholders, this team will create a real step change; elevating learner experience for over 60,000 colleagues and ensuring HMRC has the skills and capabilities to be a world class tax authority; now and in the future.

Do you have the skills and experience we are looking for? Are you passionate about Learning? Are you someone who thinks big and outside the box? Do you want to work as part of a diverse, supportive, inclusive, brilliant team? Do you enjoy working in a pacey, collaborative environment? Are you looking for an opportunity to innovate, drive change and to make a real difference? If this sounds like you… read on.

As a Learning Experience Specialist, you will be passionate about creating high impact and engaging learning experiences for colleagues. You will work collaboratively to create exceptional, modern, blended learning solutions and programmes which are effective, provide a great experience and are rooted in a deep understanding of how people learn. Building upon a strong expertise and passion for technology-based learning, you will help us shape how we engage learners more effectively and innovatively whilst delivering learning which is just-in-time. You will have a key role in advancing our approach to digital learning by advising on tools and platforms, evaluating needs, embedding learning in the flow of work, curating content, and creating custom content.

Responsibilities • Create and advise on the development of high-impact, engaging, blended, multi-media learning experiences (including immersive learning) and identify innovative technology solutions which support these.

• Partner learning and capability teams and subject matter experts to understand target audiences, learning needs, and to develop learning objectives, solutions and content.

• Keep up-to-date with the latest thinking, innovations and best practice in learning and continuously find and recommend ways to improve learner experience across the whole organisation.

• Evaluate the impact of learning, gathering data and feedback to generate insights to improve learner experience.

• Lead, undertake and evaluate pilots to test new content or approaches to learning and participate as a member of multi-disciplinary project teams.

• Lead and advise on developing approaches to content curation, development and management which empowers and encourages learners to take charge of their own development (e.g. through personalised content or gamification).

• Actively contribute to shape the design of new features and enhancements to our learning platforms and tools, support the development of digital learning strategy and advise as subject matter expert on contents, media, delivery formats, and technology.

• Coach and mentor colleagues and undertake line management duties as required.

Essential Criteria

You are required to demonstrate experience of the following within your application:

• Depth of experience in learning and development and experience of designing and evaluating high impact learning experiences and blended, multi-media pathways.

• Experience of instructional design, learning content curation and embedding learning in the flow of work.

• Demonstrable focus on ‘learner experience’ and creating innovative, engaging learning solutions.

• Knowledge of adult learning theories and methodologies and putting these into practice.

• Creative thinker with a passion for quality and an eye for detail, design and presentation.

• Passionate about Learning trends, tools and innovations and how these can engage learners and provide a great experience.

• Experience with content management systems or other state-of-the-art tools and learning technologies.

• Expert communication, presentation and facilitation skills, able to convey powerful messages, shape thinking and to design and lead facilitated discussions and workshops.

Desirable Criteria

• Experience of working in a project or programme management environment.

• Experience of developing immersive learning experiences.