Connecting Talent to opportunity

Connecting Talent to opportunity

Regional Manager - Property Manager - Fully Remote

Expired

Job Description:

A unique and rare opportunity has arisen for a Regional Manager - Property Manager to join a market leading Estate Agents, this role is fully remote and covering Woodbridge, Felixstowe, Luton, Milton Keynes, Bedford, Dunstable, Buckingham, Aylesbury, Hitchin, Northampton, Crowthorne House, Cambridge, Girton, St Ives, Oakham, Stamford, Ipswich.

The successful candidate will support the Lettings Director.

Benefits

  • Competitive Salary + (On Target Earnings (OTE) 
  • 22 days annual leave (plus bank holidays) increasing by 1 day each year up to an additional 5 days of leave
  • An additional 10 days holiday every 5 years of service
  • Staff discounts with many retailers
  • Free 24 hour Employee assistance programme
  • Staff discount on property and financial services
  • Salary sacrifice pension 
  • Eye care vouchers
  • Family friendly Maternity, Adoption ,Paternity and parental bereavement policies (subject to conditions)
  • Annual award incentives
  • Refer a friend bonus of up to £400
  • Support to gain relevant professional qualifications
  • Company Car

The Role

Responsibilities:

Planning and leading the operations of the Property Management teams to ensure optimum productivity, efficiency, reductions of landlord churn and revenue generation throughout the network. The goal is to ensure we increase our ATB which will increase profit and ensure costs are met and exceeded.  The objective is to provide a stronger customer centric property management proposition to ensure growth in lettings is achieved. Effectively managing performance of an initial pre-defined region, optimizing efficiency and driving improved revenue performance while reducing landlord churn.  

Responsibilities:

  • Achieve budgeted and enhanced profitability through the success of the business – working closely with the Regional Lettings Director to hit this objective.
  • Empower teams to deliver and exceed targets, income and reduction of landlord churn by maintaining and recording regular communication with Heads of Centre’s and Team Managers in the form of 1to1s and managers meetings.
  • Work collaboratively with the Regional Lettings Directors and the branch division to ensure customer retention and encourage customer advocacy.
  • Determine and roll out clear measurable Key Performance Indicators (KPIs) 
  • Seek to develop the business by maximising any opportunities from private, investor and corporate landlords, encourage active local networking and community engagement.
  • Enable and facilitate successful integration of new products and services. Work with the Regional Lettings Director to implement.
  • Lead and motivate staff to deliver our core values by implementing and maintaining exceptional levels of customer service, policing our Non-Negotiables. Encourage branch staff to keep our core values alive at all times.
  • Ensure teams provide an excellent customer service and customer experience. Implement a local quality control strategy to monitor customer experience. Regularly monitor reviews, providing recognition and encourage improvement to teams.
  • Develop talent pool and succession plan, by identifying and nurturing rising stars. Offer and provide relevant coaching and training to ensure staff retention, development and recognition of success.
  • Create efficiency and monitor costs in all areas of operation whilst maintaining high standards of deliverable service.
  • Manage schedules and deadlines
  • Communication – Carry out and record monthly Managers Meetings and 1 to 1’s. Cascade Company directives/initiatives. Ensure the smooth and adequate flow of information and reporting to facilitate other business operations
  • Compliance – Ensure Company policies and procedures are adhered to; including all relevant legislation is maintained and monitored.
  • Complaints – Empower staff to resolve complaints and escalate when necessary; referring to complaints procedure.  Where a complaint cannot be resolved without a form of compensation, discuss with the Regional Lettings Director the cost incurred and receive agreement.

These duties are not exhaustive and may be reasonably amended from time to time at the discretion of the company.

 

Required Skills and Experience

  • Strong work ethic, can-do attitude and a passion for exceeding expectations
  • Huge motivation to deliver the highest quality customer experience to our landlords and tenants.
  • Proven track record of delivering and exceeding targets
  • Proven track record in delivering projects in a timely manner and to a high standard
  • Ability to handle several projects at once and prioritise the workload
  • Experience in leadership, management and demonstrable experience in getting the best results through performance management.
  • Experience in the property industry and experience in operating at a senior management level
  • Be articulate and well-spoken and able to produce accurate written work
  • Thorough understanding of lettings industry legislation
  • An analytical mind with an eye for detail and good problem-solving skills
  • Excellent organizational skills and multi-tasking abilities
  • A team player with exceptional management and leadership skills
  • The ability to embrace change and grow with the business
  • Customer centric attitude
  • Minimum 5 years PM experience
  • 2 years head of PM experience
  • Multi location experience preferable

Locations include:

Woodbridge, Felixstowe, Luton, Milton Keynes, Bedford, Dunstable, Buckingham, Aylesbury, Hitchin, Northampton, Crowthorne House, Cambridge, Girton, St Ives, Oakham, Stamford, Ipswich

Working Hours

Monday to Friday 8:30am to 6pm 

 

Contact 

Magnus James is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management.  

 

In order to discuss this vacancy and all other vacancies that we have in the property sector, please contact Magnus James on 01285 861896 

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    Commission and company package

  • Work Authorisation

    United Kingdom

  • Industry Sector Property
  • Years Experience

    5+ years

  • Career Level

    Manager (Manager/Supervisor of Staff)

  • Educational level

    Secondary School or equivalent