Connecting Talent to opportunity

Connecting Talent to opportunity

Tenancy & Neighbourhood Services Manager

Expired

Job Description:

The Role

The Council has recently introduced a new housing management system, Aareon QL and in order to maximise potential efficiencies, is partially seconding the Landlord Services Manager to drive forward the exploitation of the system over the next 12 months.

This role is to provide backfill support in the form of increased managerial capacity at an operational level, jointly managing the Tenancy Management team alongside the Tenancy Management Manager, whose staff are responsible for delivering high quality tenancy and leasehold management services to over 7,600 tenants and 700+ leaseholders and shared owners. The team also manages the Council's void properties and garage stock and through close working with Direct Services, ensures that the quality of caretaking, cleaning and general estate maintenance is carried out to a high standard. The team also provides an energy advice service and a dedicated resident liaison for improvements and major works carried out by the Council.

Role Purpose

  • To lead and develop the Tenancy Management team, providing day to day housing management to over 8,000 households, covering activities including:

  • Tenancy Management
  • Leasehold and Shared Ownership Management
  • Neighbourhood Services, including general estate management with oversight of caretaking, cleaning and grounds maintenance carried out by Direct Services
  • Void Property Management
  • Garage Management
  • New Build Management
  • Co-ordinating activities with a range of specialist teams within the Council (e.g. ASBIT, Communities, Incomes, Sustainment etc) and external agencies (e.g. Social Services, Police, CMHT, ASC etc).
  • Effective stakeholder management, engaging with residents, elected Members and other agencies to resolve neighbourhood issues.
  • Ensuring that all the policies, procedures and working practices are in line with current legislation, government guidance, best practice and the RSH regulatory standards.
  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other