Repairs customer service advisor needed in Bournemouth £12ph ref 5204959

30 hours on a temporary basis for 3 months with a view to being took on a 12 month fixed term contract after.

To provide a positive customer experience, providing a high quality and accurate answer to the repairs and maintenance enquiry.  Taking ownership of every repairs and maintenance call, from diagnosing the repair accurately, assigning the correct contractor and trade, allocating the most appropriate schedule of rates code and budget classification, offering a mutually convenient appointment within priority.  Whilst monitoring the trade operative’s performance, re-scheduling any follow-on work / ordering specialised materials or equipment, completing the repair in preparation for invoicing and providing customer satisfaction surveys to all clients. (Currently, achieving the highest satisfaction in the country at 92%)

If you are interested in the role, please email your CV to [email protected]  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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