Connecting Talent to opportunity

Connecting Talent to opportunity

Senior Digital Learning Design Manager


Job Description:

Summary At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from people of all backgrounds with the experience and skills needed to perform this role.

About the Chief People Officer Group (CPO)

We are the HR team for the UK’s tax and customs authority, a strategic partner and service provider to HMRC's business. We are dedicated to enabling leaders and managers to improve the experience for people across HMRC; creating the capabilities we need to deliver our business; and enabling our people to deliver HMRC's vision for our customers.

About Tax Academy (TA)

Do you want to be part of an innovative, creative team in one of the UK’s largest employers?

Tax Academy is a function within CPO. In TA, we design technical tax training and provide continuous support to highly skilled tax professionals. We support people from their first steps in tax and throughout their career development.

Our aspiration is to create an environment where TA people are continually developing their ability to create contemporary, engaging and technically accurate learning products. We strive for a culture where new ways of thinking are nurtured. We work together so everyone understands and is continually working towards HMRC’s strategic goals. Job description It is an exciting time to join TA’s Digital Learning Design team as it expands in the next financial year to meet ever growing demand from customers.

This is a high-profile post in a rapidly changing and creative environment. In TA, senior Managers work collaboratively with their teams and other learning delivery colleagues, to prioritise and meet learning delivery requirements.

We are looking for someone with proven experience in digital design/development and IT platforms within the learning environment. We are also looking for someone who will line manage their team which may change or grow as TA expands.

Our successful candidate will have a clear understanding of how digital technology shapes our future and knows what current and future technological learning solutions are available.
The successful person will have a creative mind who is always looking to improve existing products/solutions, whilst ensuring our customers’ needs are fundamental to design.

We work with many important stakeholders, who often have differing needs. In this role you will offer high quality support and advice to our stakeholders to ensure we produce the right learning products.
The role involves working in partnership with TA Leads, Managers and Developers, providing guidance on IT systems/platforms. Responsibilities This is an exciting and varied role covering a wide range of responsibilities which include (but are not limited to):

• Apply your learning expertise and knowledge of digital technology to identify opportunities in learning and development.

• Support and develop your colleagues to ensure they take a proactive approach and are enthusiastic to the use of technology. Analyse new ideas, complex technical and business issues to formulate resolutions.

• Work with learning communities and the business to improve learning solutions and exploit technologies and platforms. Actively seek out, champion and offer recommendations on new learning methodologies and tools.

• Support the production process, design and structure of digital solutions and learning products.

• Establish and develop relationships with a network of diverse partners known as partners. Communicate clearly and regularly using the appropriate media. Pitch ideas to senior leaders to gain buy in and provide updates on issues affecting service and delivery.

• Plan and prioritise projects, delivering through others and setting clear direction for planning using project management methodologies.

• Manage the development of IT solutions to ensure they are delivered effectively, driving continuous improvement, and constantly evaluating impact. Lead in delivering and onboarding new services or upgrades in live environments.

Essential Criteria

You are required to demonstrate experience of the following within your application:

• Stakeholder Management - developing sustainable relationships with a range of internal and external customers.

• A demonstrable understanding of modern learning tools/methods and how they impact the end user experience.

• Digitally confident with a clear understanding of how digital technology shapes our future, embedding the key concepts of modern learning. Experience with IT systems/platforms including but not limited to Office365.

• Capable of managing projects to meet business requirements and deadlines.

• Excellent oral and written communication skills.

• Proficient with an active interest in technology, technical delivery and problem solving. Practical knowledge and experience of building and supporting digital solutions.

Desirable Criteria

• An understanding of Tax Academy’s learning offer, business areas and product catalogue and a working knowledge of Kallidus and the administrative process. Experience of the power platform and how this can be used to improve systems/processes and learning solutions.

• An agile mindset and experience working in agile environments.

• Experience of drafting and delivering effective communications.