Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Internal Sales Support

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Job Description:

Customer Service Internal Support Role

Working for a great company based on the East side of Swindon with excellent public transport routes. Hours are 9-5 Mon to Thurs & 8.30-4 pm Friday with good rate of pay at £11-11.50 per hour. Starting on the 6th June and for 4 months initially. This is an opportunity to join an established business with a real passion for staff well-being and development.

  • Ensure a high standard of quality customer service in cooperation with the external sales team, marketing, supply chain
  • Order processing with a focus on the customer’s need.
  • Support and follow up on marketing/external sales initiatives to expand the market share

 

 

Tasks/deliverables

 

  • Order receipt, typing, maintenance
  • Make sure data is correct & according to processes. (prices, delivery addresses, delivery dates etc.)
  • Close cooperation with supply chain & distribution tracking performance
  • Respond to customer requests
  • Customer guidance to solution (phone, mail, live chat)
  • Keep data updated and in alignment with customer contracts
  • Claims handling (registration, solution, corrective action)
  • Improve the QA set-up in cooperation with QA dept
  • Campaigns, product launches
  • Upselling & Cross Selling Skills
  • Track campaigns by distributors & end-users
  • Reply to request for Log-in to the webpage
  • Cooperation with distributors to keep websites updated
  • Work closely with Area Sales Manager to increase spend and support to Distributors
  • Aid in the development of Website presence

 

Personal Competencies:

  • Customer Service mindset
  • Team oriented
  • Organizational Skills and ability to multi-task
  • Able to work alone & stay motivated
  • Pro-Active
  • Problem solver
  • Flexible
  • Confident and Professional Telephone Manner

IT skills:

  • Microsoft Office
  • CRM System
  • ERP System (AX)

 

  • Job Type

    Temporary, Full Time

  • Additional Salary Info

    11.54

  • Work Authorisation

    United Kingdom

  • Industry Sector Customer Services

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