Connecting Talent to opportunity

Connecting Talent to opportunity

Operations Manager (Severn Trent)


Job Description:

This senior role will play a vital part in the overall success of our clients busy frameworks with Severn Trent Water and you will be joining a well-established team with a great reputation in the UK Water Sector. The role has 3 to 6 Contract/Project Manager direct reports and up to 12 indirect Site Manager reports and extended teams. The role will look after projects with an annual value of up to £25m with projects varying in size/scale.


  • Lead a multi-disciplined team of professional staff, skilled trades and semi-skilled operatives.
  • Work collaboratively in a management team alongside the Commercial Manager and Design Manager.
  • Provide direction to the team through Contracts Managers, Project Managers.
  • Develop and implement plans to deliver performance and drive continuous improvement.
  • Motivate and manage individuals using a mixture of formal procedures and informal methods.
  • Assess staff performance and undertake reviews with direct reports to drive improvement in individual performance.
  • Identify poor performers. Develop and implement improvement or exit plans.
  • Identify talent within your team and ensure that potential is realised.
  • Deploy resources and move between projects as appropriate to deliver results.
  • Forecast future staff and labour needs.
  • Become the established first point of contact for clients.
  • Develop and maintain strong relationships with clients' Senior Managers.
  • Deliver a first-class service to clients and implement actions through the team to excel in KPI's or other client metrics.
  • Understand client's businesses and seek opportunities for further workload.
  • Be a health and safety role model
  • Be a role model for the companies 'cost and efficiency strategy' and assist in its development and implementation.
  • Deliver acceptable gross margin from contracts.
  • Work with Commercial Manager to ensure sustainable returns from clients.
  • Accurately forecast future revenue from existing projects and clients.
  • Identify problem areas and exploit opportunities where these become apparent and implement actions through the team to deliver or exceed budget expectations.
  • Drive teams to deliver projects with pace and beat programmes
  • Utilise management information (audits, KPI's, Reports, incident data etc.) to identify concerns and implement actions or initiatives to drive improvement.


  • Have experience in delivering D&B projects for large national client organisations and around live production facilities.
  • Have experience in delivering water, wastewater and civil projects.
  • Have a proven track record of driving safety excellence across all forms of delivery.
  • Be highly organised and able to manage time and workload effectively.
  • Good IT skills
  • Excellent communication skills and confidence to work closely with clients
  • Full clean driving licence


  • Salary dependant on experience
  • 26 days holiday plus bank holidays with the option to buy and carry over
  • Flexible pension contributions up to 5% employee 10% employer
  • Life assurance of 4 x salary
  • Income protection
  • Private medical insurance
  • Health cash plan
  • Car benefit (subject to role)
  • Annual professional institution subscription costs
  • Career and professional development opportunities
  • Job Type

    Permanent, Full Time

  • Work Authorisation


  • Industry Sector Other