Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Support Trainer

Expired

Job Description:

My client is a non-departmental public body, which regulates work-based pension schemes in the United Kingdom. They are responsible for protecting workplace pensions in the UK and work with employers and those running pensions to help people save for their retirement.

As a result of an expanding workforce, they are currently hiring for a Customer Service Trainer who will work closely with their team of trainers; coaching and supporting them to design and deliver exceptional training to all Customer Support new starters and to design and deliver upskilling to develop the contact centre team.

RESPONSIBILITIES

  • Support, assess and coach the department trainers to enable effective learning and development
  • Ensure all learning programmes meet business and learner requirements
  • Evaluate and assess the effectiveness of the learning material and identify requirements for continuous improvement
  • Support trainers to deliver high quality learning programmes from design to evaluation

REQUIREMENTS

  • CIPD qualification in learning and development or equivalent
  • Understanding and practical experience of adult learning and development techniques and methodologies, gained through extensive experience as a trainer/HR professional in an equivalent environment
  • Extensive facilitation and coaching experience
  • Knowledge of customer service call handling techniques in a contact centre environment

This is a 12 month Fixed Term Contract role with Hybrid working - regular attendance at the Brighton Office will be required.

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other