our client is looking for 8 experienced Specialist Customer Service Adviser to work on a 37 hour per week contract to start on the 20th June until the 28th September with a likely extension to the contract. This is an 8:30 to 5:00 pm, Monday to Friday,
Although this is a customer service role, the Social & Health Care Team are the front door to Adult Social Services. The team complete referrals / assessments for service users that require support with day to day living. The calls can take up to 45 minutes to complete taking detailed information from the service user about how they manage day to day. This is not a data entry role, but assessments are completed computer-based.
Completing assessments / referrals with the service user/ family/carers detailing how they manage day to day. Completion of Adult Safeguarding alerts.
Signposting to relevant organisations.
Proven track record of delivering excellent customer service using a customer-focused approach.