Connecting Talent to opportunity

Connecting Talent to opportunity

IT Systems Administrator


Job Description:

IT Systems Administrator
Worcester, United Kingdom (Hybrid - 2 days onsite per week)
Company Description
A leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organisation that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.
Integrating the IT Services Team under the supervision of the Service Desk Team Leader, the focus of this position is to ensure all IT systems run optimally from both server, application and desktop perspectives, to maintain performance and availability in line with agreed KPI's and to handle incidents and requests in adherence to agreed SLA's. The position exposes successful candidates to a vast array of enterprise technologies and bespoke applications for which release and configuration management is integral to the role in accordance with change management procedures. It therefore requires a confident, logical individual with good interpersonal skills and a sound general knowledge of IT and the Internet.
Key Responsibilities:

  • Management of enterprise Hosted solutions, associated applications and cloud services as necessary
  • Act as an escalation point for IT teams for internal and external client related support requests and incidents
  • Seek to resolve incidents and requests within agreed operating procedures and evaluate incidents for escalation should a resolution not be possible
  • Protect integrity of environments to ensure maximum stability and availability
  • Respond to raised issues within accordance to appropriate SLA's and maintain accurate computerised records
  • Produce system baseline metrics and continually monitor performance and capacity in line with business and system requirements
  • Perform software releases and configuration changes in line with predefined procedures
  • Follow Incident, service request and change management procedures
  • Create, adhere to and maintain documentation
  • Liaise with third parties/suppliers/customers as appropriate
  • Enforce the IT policy in line with required governance/compliance
  • Perform any other duties that are reasonably required from time to time
  • Be able to work flexible hours in order to provide necessary levels of support cover
  • Availability for on-call duties where required


  • Educated to HNC, with a suitable subject, or equivalent experience
  • Microsoft or Linux server operating system administration certification (advantage)
  • Remote desktop technologies , VMware, Microsoft SQL, Office 365 or MySQL certifications (advantage)
  • ITIL foundation would be an advantage


  • Experience of providing support within a Service Desk or NOC environment
  • Proven experience with Windows Server operating systems and products (2016, etc.)
  • Proven Linux server operating system and applications skillset (MySQL, Tomcat, SSH, etc.)
  • Strong understanding of standard Microsoft application software and Active Directory, including use of remote desktop tools
  • Experience in administering and supporting Microsoft SQL.
  • Experience with Azure would be an advantage
  • Strong experience of Internet applications, web sites and technologies
  • Strong experience of networking, associated support, diagnosis and resolution (TCP/IP protocols, IP, DNS, routing etc)
  • Good knowledge of automated monitoring processes and incident management tools
  • Knowledge of system administration best practices and patch management
  • Understanding of system performance metrics and trend analysis and reporting
  • Knowledge of remote desktop and VMware based solutions

Skills and Aptitudes:

  • Ability to work within an SLA driven environment and to consistently meet personal and team targets
  • Excellent communicator with positive 'can-do' attitude
  • Driven, ability to work unsupervised on tasks
  • Flexible approach to daily tasks
  • A thorough and responsible attitude towards security
  • Proactive attitude to incidents, seeks to avoid service impacts before they occur
  • Ability to manage multiple tasks simultaneously in a busy environment; calm under pressure
  • Methodical and disciplined in approach to tasks, able to deliver to agreed timescales

Other information

  • Company pension
  • Bonus opportunity
  • Life assurance and critical illness cover
  • Cycle to work scheme
  • Perkbox - an exclusive platform offering a wide range of discounts and benefits
  • Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
  • Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
  • Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups where individuals who enjoy the same pursuits can get together
  • Wellbeing - wills at work scheme, employee assistance programme, and mental health first aiders
  • Job Type

    Permanent, Full Time

  • Work Authorisation


  • Industry Sector Other