Infrastructure Lead
The Position:
The Infrastructure Lead is a hands-on technical position to provide support across a wide range of customer infrastructure, working with customers to design and implement new solutions and projects, while also providing technical leadership and guidance to the wider infrastructure team.

Responsibilities:

• Leading the design and implementation of new server, storage and virtualisation infrastructure, including the creation of HLD/LLD’s and documentation in response to customer requirements.
• Lead a team of engineers to deliver solutions and provide technical assurance to the customer.
• Ensure that designs and implementation adhere to vendor best practices for specific technologies and established standards and frameworks, meeting customer compliance requirements.
• Work closely with the customer and/or customer’s technical teams to advise on solutions and providing detailed information on design and implementation.
• Acting as a technical escalation point for major incidents relating to the managed service delivery across customers.
• Identify Technical Problems and potential Service Improvements across customer environments.
• Lead the creation of documentation to enable acceptance into service and BAU support.
• Transition of new platforms to Managed Services teams or customer support teams and provision of early-life support.

Ideal Candidate:
To be successful in this position you will need to be self-motivated with a track record of working with a data centre technology stack, have extensive experience of infrastructure technologies gained in previous hands-on technical support and design roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level.

This role requires you to have in-depth knowledge of and the ability to design and implement complex technical, multi-site and multi-discipline solutions across a range of infrastructure technology such as Virtualisation, Storage, Server, Network and Cloud.

Required Experience:

• An excellent understanding and practical knowledge within multiple technical subject areas, supported by current multi-vendor certifications at a professional/expert level.
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
• Communicate, convey, and agree complex plans effectively with the customer and internal stakeholders.
• Excellent communication skills, both written and oral with strong presentation skills.
• Ability to work under pressure and to tight deadlines.
• Experience working in a team-oriented, collaborative environment including virtual / remote working
• Agile and highly adaptable for changing priorities.
• Able to cope with change and ambiguity, communicate with technical and non-technical audiences.
• Experience working in a team-oriented, collaborative environment including virtual / remote working.
• Experience of working within the ITIL framework.

This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at [email protected]