1st line service desk support / technical support analyst (afternoon & evening work) required by this hugely successful global systems provider.

The Role:

>  Remote support to commercial clients

>  1st line - IT hardware / systems and software applications support (not triaging; this is actual technical support)

The Person:

Candidates need to be: 

>  Engaging and have excellent client handling abilities

>  Have good general IT skills, ideally gained through similar IT helpdesk support experience

    (Otherwise proven customer service skills with a demonstrable ability to provide IT support).

>  The ability to work the below hours from home

    (And be able to commute to Stevenage for the occasionally training day).

The hours:

Monday to Friday only, working to a shift system around the hours of:  circa 1pm lunchtime to 1am in the morning, with a slight leaning to the earlier shifts, usually finishing late evening.

The location:

The role can be performed 100% remotely or, if in commuting range of Stevenage, in a hybrid fashion.

Summary: 

A great career opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this).

Earnings £20,000 to £25,000 (comprises of basic salary with a shift allowance due to the hours). Benefits include 25 days holiday, pension, life insurance and health related. Services advertised by Dupen are those of an Agency.