Connecting Talent to opportunity

Connecting Talent to opportunity

Sales & Lettings Coordinator

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Job Description:

A fantastic opportunity to join a leading Birmingham city centre estate agent as Sales & Lettings Coordinator. This role is predominantly customer facing, dealing with first-line queries. You will work closely with other Coordinators and will escalate any problems, queries or complex issues to the Senior Sales & Lettings Coordinator to ask for support. You support the team in ensuring the branch delivers and provides exceptional customer service.

Sales & Lettings Coordinator Job Duties

  • Role model and consistently deliver an exceptional customer experience
  • Follow best practice regarding the day to day running of the office
  • Ensure all admin is accurate and is available for all client meetings/contract signings/key collections as and when required
  • Ensure all systems are accurately maintained and up to date, particularly regarding key management and property security
  • Respond promptly to all incoming sales & lettings enquiries
  • Promote sales & lettings services to potential landlords and vendors and book market appraisals
  • Ensure time is maximised by effective and accurate diary management when scheduling appointments and forward planning time
  • Offer admin support as and when required to help progress active sales and lettings
  • Ensure the move in process is carried out in line with company procedure including but not limited to all compliance documents are completed and on file, funds are received and keys are released accordingly
  • Carry out associated admin tasks relating to our lettings portfolio such as new listings and remarketing
  • Understand and comply with all company policies and procedures as well as industry legislation

Sales & Lettings Coordinator Skills and Qualifications

  • Fluent level of English with excellent spelling and grammar
  • Proficient IT user, able to use MS packages as well as a range of internal systems
  • Thrives in a fast paced, fluid environment
  • Experience of working within a customer service or admin role is preferred

Sales & Lettings Coordinator Personal Attributes

  • Engaging communicator, both written and verbal, able to build rapport with clients
  • A well-presented professional with a confident, enthusiastic approach to work
  • A diligent and organised individual, capable of prioritising own workload and shifting priorities
  • Able to positively adapt to change and be flexible in accordance with business needs
  • Works with best interest in mind at all times, demonstrating honesty and loyalty
  • Work well within a team and alone; takes initiative and is actively productive
  • Demonstrates attention to detail, accuracy and timeliness
  • Eager to learn and develop own skill set as well as supporting fellow colleagues with theirs

 

Contact

Magnus James is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management.

In order to discuss this vacancy and all other vacancies that we have in the property sector, please contact Magnus James on 01285 861896

 

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    Basic up to £20,000

  • Work Authorisation

    United Kingdom

  • Industry Sector Property

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