Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor


Job Description:

Customer Service Advisor based in Oldbury and the rate is £11.02ph  

This is a full time temporary contract role.

Employer Reference:                  374132

An exciting opportunity has arisen for 6 Revenues and Benefits Customer Service Advisors who will be required to deal with inbound customer queries through multiple communication channels.

The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication.

The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.

Candidates need to already possess “Revenues and Benefits Customer Service advisor experience”, which has been gained whilst working for a Local Authority.

Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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