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Connecting Talent to opportunity

Technical Support Manager

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Job Description:

Technical Support Manager

 

We are looking for a Technical Support Manager with a difference, to join our expanding business. 

 

We have a highly innovative, leading-edge, product and are experiencing year on year growth.  As such, we need to scale up our systems and processes (so you will have considerable autonomy to as Technical Manager to shape and mould these) to ensure our customers receive first-class technical support.

 

This is a key, high visibility Technical Support Management role with responsibility for leading a an expanding team, comprising an inhouse Support Engineer, field-based technicians / approved installers in the UK (and soon to also cover Europe) to ensure the highest level of technical support for our elec/mech equipment.

 

As we are still growing you will also need to be versatile with the ability to be both hands and strategic and happy to work at all levels to provide the level of outstanding quality and service for which we are known.

 

You will work across our operations / production, Engineering and R&D teams to :

  • Deliver first line technical support working alongside the technical support engineer

 

  • Provision of the resource and fault-finding expertise to support installations and technical support in the UK

 

  • Ensure timely response / service level / KPI’s are met or exceeded and technical issues are documented, tracked and closed out accurately in the appropriate systems

 

  • Identification and provision of on-going training and development plans for the team

 

  • Develop the processes and systems to streamline efficiency in technical support
  • Provide feedback on equipment performance in the field to support ongoing product improvement / development
    And much more

 

To succeed in this interesting key role, you will need:

To be a customer focussed Technical Manager / Service Manager with an electrical / mechanical or electro-mechanical background, excellent leadership skills,

qualified in an engineering or related discipline (or with commensurate experience) with proven experience in a similar role with the ability to:

• Manage a technical support function including remote installers.
• Undertake a senior customer support role with the ability to resolve complex issues
• Co-ordinate different support functions and training to meet and exceed customer requirements.

Please contact Alison Kemp for further details or apply via the link

 

  

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    Benefits

  • Work Authorisation

    United Kingdom

  • Industry Sector Engineering, Utilities
  • Years Experience

    5+ years

  • Career Level

    Manager (Manager/Supervisor of Staff)

  • Educational level

    Some of College Coursework Completed