Customer Operations Manager - Portsmouth, Hampshire

Following an investment of circa £4 million, BH Live are excited to announce they are now looking to recruit a Customer Operations Manager for its brand-new state-of-the-art gym and play and bounce centre at the Pyramids in Portsmouth.

Your duties will include:

• Responsibility for opening and closing the building and attending in case of emergencies
• Supervise and manage all front-line staff within the centre in a professional manner.
• Ensure all health and safety standards, first aid, safeguarding, cleaning and operating procedures are adhered to at all times.
• Overseeing the day to day delivery of Play and Bounce, achieving targets and performance standards.
• Understanding the need to meet and exceed customer expectations
• Work with the Play and Bounce Manager to co-ordinate all family entertainment packages for parties

We are looking for a professional and confident individual, who is extremely well organised and people focused, has demonstratable commercial acumen, strong attention to detail and great communication skills.

Previous experience in a similar role is highly desirable.

This is a fantastic opportunity to join a friendly team at the newly refurbished Pyramids Centre on Southsea seafront, so if you feel you have the necessary skills and passion this may be the job for you.