Our client is a leading name in direct mail, large format print, retail fit outs and point of sale. Due to growth in the business they need a strong account manager to look after one of their most long standing retail clients. You will have client management experience and knowledge of at least one of the service offerings.

Job Purpose

Establish and develop exceptional client relationships with your client portfolio to optimise sales and promote the brand.

Key Performance Indicators

• Expected high standard of regular client surveys
• Timely invoicing to meet monthly financial targets
• Regular progress checks demonstrating accurate planning

Key Accountabilities

• Work with an agreed portfolio of clients
• Share your expert knowledge of the Company’s functions and capabilities with your client
• Understand that your clients have individual requirements - be flexible and creative to find the right solution for them
• Build strong relationships with your clients
• Accurately process orders and book work into production with an agreed deadline
• Manage your workflows through production and regularly communicate progress with your client
• As a member of the overall Client Services Team, gain an understanding and appreciation of all roles within the department and the Production Team to provide an outstanding service to all clients
• Drive the on-going development of Lean Principles throughout your department

General

• To comply with the Company’s Information Security Management System at all times
• To comply with all Health and Safety and Quality and Environmental Management System policies and procedures adopted by the Company at all times
• To pro-actively participate in the development, operation and improvement of the Company’s Management Systems in relation to our external accreditations and legal obligations, for example, ISO 9001, ISO 14001, ISO 27001 and Health and Safety
• To be well presented for work and conduct yourself in a professional and responsible manner at all times
• To fulfill the Company’s requirements with regard to the Company’s Management Information Systems at all times
• To follow all administrative procedures adopted by the Company at all times