Customer Service Advisor (Remote)
- by Stirling Warrington
- Location Wigston, Leicestershire, UK
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Salary
£18,000 - £20,000 / year
506 days ago
Job Description:
Customer Service Advisor
Wigston
£19,000 -£20,000
Monday – Friday
08:00 – 16:30
(WFH predominately but you will be required to WFO a couple of times per month)
The Client
My client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.
Due to customer demand, they are now looking to add a full time Customer Service Advisor to their busy service team.
This is fantastic opportunity for an experience Customer Service professional to join a forward-thinking thriving business.
Are you currently working within a service role? Maybe you want to move away from a call centre environment or want the benefit of WFH – if this sounds like you then please read on!
The Role
The Candidate
Does this sound like the right role for you? If so, click apply today!
Wigston
£19,000 -£20,000
Monday – Friday
08:00 – 16:30
(WFH predominately but you will be required to WFO a couple of times per month)
The Client
My client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.
Due to customer demand, they are now looking to add a full time Customer Service Advisor to their busy service team.
This is fantastic opportunity for an experience Customer Service professional to join a forward-thinking thriving business.
Are you currently working within a service role? Maybe you want to move away from a call centre environment or want the benefit of WFH – if this sounds like you then please read on!
The Role
- Being the first point of contact for customers via email and phone
- Delivering excellent customer service
- Processing order
- Liaising with various suppliers
- Chasing up deliveries ensuring customers are aware of expected delivery dates
- Updating customer accounts accurately
- Processing returns and refunds
- Working with internal departments to ensure customers queries are handled efficiently
- Providing support to colleagues when necessary
- The opportunity to develop and build a career within the business
The Candidate
- Previous experience working within a service role essential
- Adequate working from home space with reliable broadband
- Excellent communication skills both written and verbal
- Passionate about going the extra mile
- Comfortable handling high volume calls/ emails during busy periods
- Competent with inputting data into CRM
Does this sound like the right role for you? If so, click apply today!
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Job Type
Permanent, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector Customer Services
-
Educational level
Some Secondary School Coursework