Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Care Co-ordinator

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Job Description:

Are you looking for a role with variety and challenges?
This could be the role for you!

Based: Wootton Bassett
Permanent

Between £22,000 - £24,000 
Hours of Work: 9am - 5pm Monday to Thursday & Friday 09:00- 14:30 

What will I be doing?

• Processing customer care requests from our customers
• Arranging inspections 
 • Reporting back inspection conclusions 
• Quoting for coordinating remedial work if required
• Arranging materials and labour for carrying out the remedial work
• Liaising with our Contract Managers, house builders and homeowners to agree a program to carry out the remedial work
• Monitoring the work to a successful conclusion
• Recording the above information comprehensively on a CRM data base
• Creating and sending invoices for completed chargeable customer care work.
• Answering phone calls and assisting callers or passing to the appropriate person

You will be: Helpful Calm Friendly Proactive Work well in a team
• Hardworking; enthusiastic and highly motivated
• Excellent oral and written communication skills are key
• Good team player with a positive attitude
• Self-motivated with the ability to work with the minimum of supervision
• Accurate, numerate with excellent PC skills (Microsoft Office, Excel and Sage)
 
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Customer Services

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