Connecting Talent to opportunity

Connecting Talent to opportunity

1st Line Support


Job Description:

1st Line Support
£22,000 - £23,000
Monday to Friday (9AM-5PM)
Leicester Based, Hybrid

Are you customer centric and driven to help people? If you are someone who thrives working in a first line support role, this could be the opportunity for you.

Working within an innovative and forward-thinking software business, you would act as the first point of contact for any issue that requires technical support.

The Role:
  • Working to targeted ticket closures per day (30 minimum)
  • Responding to customer queries
  • Managing information on the system and ensuring accuracy
  • Assess customer issues and requirements and be reactive whether that means picking up the phone to assist or responding via email/live chat.
  • Escalate issues internally when required.
  • Keep up to date with software changes.
  • Be aware of ticket trends and reoccurring significant issues.
  • Meet performance KPI’s.

Candidate Requirements:
  • Tech savvy
  • Customer support experience
  • Proven influencing skill.
  • Excellent ability to satisfy customers’ needs.
  • Knowledge of Microsoft Office packages
  • Strong organisation skills
  • Ability to take initiative and multitask.
  • Strong written and communication skills
  • Confidence to deal with customers through all channels.

Does this sound like you? If so, click apply today or call Carly on 07548757246!
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Customer Services
  • Educational level

    Some Secondary School Coursework

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