1st Line Support
- by Stirling Warrington
- Location Enderby, Leicestershire, UK
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Salary
£22,000 - £23,000 / year
26 days ago
Job Description:
1st Line Support
£22,000 - £23,000
Monday to Friday (9AM-5PM)
Leicester Based, Hybrid
Are you customer centric and driven to help people? If you are someone who thrives working in a first line support role, this could be the opportunity for you.
Working within an innovative and forward-thinking software business, you would act as the first point of contact for any issue that requires technical support.
The Role:
Candidate Requirements:
Does this sound like you? If so, click apply today or call Carly on 07548757246!
£22,000 - £23,000
Monday to Friday (9AM-5PM)
Leicester Based, Hybrid
Are you customer centric and driven to help people? If you are someone who thrives working in a first line support role, this could be the opportunity for you.
Working within an innovative and forward-thinking software business, you would act as the first point of contact for any issue that requires technical support.
The Role:
- Working to targeted ticket closures per day (30 minimum)
- Responding to customer queries
- Managing information on the system and ensuring accuracy
- Assess customer issues and requirements and be reactive whether that means picking up the phone to assist or responding via email/live chat.
- Escalate issues internally when required.
- Keep up to date with software changes.
- Be aware of ticket trends and reoccurring significant issues.
- Meet performance KPI’s.
Candidate Requirements:
- Tech savvy
- Customer support experience
- Proven influencing skill.
- Excellent ability to satisfy customers’ needs.
- Knowledge of Microsoft Office packages
- Strong organisation skills
- Ability to take initiative and multitask.
- Strong written and communication skills
- Confidence to deal with customers through all channels.
Does this sound like you? If so, click apply today or call Carly on 07548757246!
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Job Type
Permanent, Full Time
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Work Authorisation
United Kingdom
- Industry Sector Customer Services
-
Educational level
Some Secondary School Coursework