HM Revenue and Customs (HMRC) is one of the UK’s largest organisations, with around 60,000 employees, collecting over £605 billion in tax revenue.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

As a compliance caseworker your job will include:

• communicating directly with customers
• analysing financial transactions such as income and expenditure
• investigating information provided by our customers to understand how much tax they should be paying
• understanding how tax legislation applies to financial transactions
• resolving disputes effectively and in a way that aligns with HMRC’s Customer Charter and Compliance Professional Standards

This role includes a mix of desk-based investigation as well as visiting taxpayers’ premises. This could include offices, warehouses, pubs, banks or anywhere a business operates from. You might need to stay away overnight in some cases.

You don't need any tax experience, so we'll provide full training. But you’ll need to be able to demonstrate:  

• analytical skills
• verbal and written communication skills
• numerical skills

HMRC benefits include:

• Civil Service Pension
• 25 days' holiday, increasing by one day each year up to 30 days
• flexible working hours
• at least 2 days a week working from home
• train season ticket loan
• access to apply for other Civil Service Jobs, before they go live to the public
• staff networks for race, LGBT, disability, gender, carers and more

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Select apply to view the full job advert on Civil Service Jobs. From there you can start your application which consists of:

• an application form for basic personal information
• Caseworker skills test 
• Civil Service Judgement test 
• Numerical test 
• Virtual in-tray exercise 
• Pre-recorded video interview