Do you want to build a career within Facilities Management?  

Are you confident in your ability to engage with customers across a business? 

Have you got what it takes to self-manage and drive your own development? 

If it’s a yes to them all, then a career within Facilities Management within HMRC Leeds could be for you! A career within Facilities Management is a door into a world about how we run the essential services needed for the teams within HMRC to do the great work they do!  

As part of your new job within HMRC, you will be proactively delivering proactive supplier relationship management, ensuring they deliver services in line with our agreed contract performance levels and our evolving customer requirements.  You’ll support the oversight of the hard FM (maintenance and plumbing etc) and soft FM (cleaning and catering) contractors ensuring there is a coordinated and joined up approach to serving our customers. 

In the rare occasions that complaints are made, we want you to proactively manage it and see it through to a timely and successful resolution. This offers you the chance support escalations through contractual processes, leading and own intensified risk and to ensure risk management is applied. Opening your eyes to a world of contract management and escalation. This can mean working collaboratively in a joined-up way with colleagues across FM Services and the wider Estates business operation. 

At HMRC the way we work, and where we work, has changed over the last few years. We now work in brand new innovative offices that support the nationally critical work we do. Within a facilities management career at HMRC you get to coordinate the day to day performance, ensuring the successful delivery of services to a changing portfolio of properties across the region. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

As our FM Delivery Officer in Leeds, other parts of your role may include: 

• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications  
• Collaborate with others to integrate customer services at the local level including
• Be a proactive and encouraging local point for hard and soft FM suppliers and landlords integrating service provision to customers 
• Support the monitoring of suppliers KPI’s; supervising regular supplier assessment, analysis and reporting  
• Plan, approve and deliver Minor New Works within budget  
• Collate and inform appropriate management information to enable the effective management of the estate and suppliers  
• Identify and manage customer service and FM risks  

Although you have overall responsibility for managing the FM services within the Region, you may often be required to reach across to support the wider team, and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks directed by the Senior Facilities Management Lead or Head of Estate to support the team.  

Essential Criteria  

• To be successful in this position the post holder must be able to demonstrate recent experience of demonstrating strong customer relationship management and customer service ethos.  

Desirable Criteria 

• IWIFM Level 2 

Mandatory Qualifications 

• No mandatory qualifications required on appointment, however If not already held, you must be willing to obtain IWIFM Certificate Level 2 or equivalent within 24 months of take up duty.

National Security Vetting
  
Once in post, the successful candidate will be required to successfully obtain National Security Vetting clearance at Security Check (SC) level. The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance.  

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%