Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Success Manager


Job Description:

Job Title : Customer Success Specialist
Location : Stockport
Salary : £30,000-£40,000
Full Time, Flexible Working Hours - 8.5 hours a day, Monday - Friday, Permanent
Office Based, 4 days office, Wednesday working from Home (Free parking on site)
Start : Immediate 

We are currently recruiting for a Customer Success Specialist to job an exciting Ecommerce software company based in the centre of Stockport. 
You will be a dedicated result driven and customer centric individual, who provides exceptional customer service and advise to existing clients in order to build strong, long lasting relationships ensuring the success and growth of the business. You will also be eager to make a positive difference and be a part of the team which is focused on the development of the business.

Ecommerce experience is not compulsory as initial training will be provided.

Responsibilities :

  • To guide the enterprise clients in maximising the platform utilisation 
  • To manage the onboarding process of new clients 
  • Deliver exceptional support and advice through a variety of different communication channels
  • To collaborate and take part in different project initiatives 
  • Identify and escalate issues through consistent communication with the clients and the team

Experience and Skills :

  • Exceptional Customer Service / Experience 
  • Ability to work under own initiative 
  • Result driven and proactive approach 
  • Confident with ability to think outside the box
  • Proficient in written and verbal communication 
  • Strong problem solving skills
  • Experience of engaging and working and managing with clients from diverse industries
  • Solution orientated mindset 

Benefits :

  • 30 days of annual leave, including bank holidays and birthday leave
  • Free parking
  • Free complimentary breakfast and lunch 
  • Private healthcare 
  • Free pension scheme 
  • Cycle to work scheme
  • Dental and medical insurance
  • Company events

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.