Connecting Talent to opportunity

Connecting Talent to opportunity

Ministerial Correspondence Admin Officer


Job Description:

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. 
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.  

About SOLS:

Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes: 

  • The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
  • The conduct of tribunal and civil litigation on a full range of services.
  • Work on new legislation.
  • Drafting of statutory instruments and other legal documents.
  • Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

This is an exciting role within the high-flying Ministerial Correspondence team. The team has a crucial role in influencing and quality assuring the writing style of the department as well as identifying key correspondence trends and building statistical data for stakeholders. As a Ministerial Correspondence Admin Officer, you’ll have a unique opportunity to handle operational correspondence sent to the HMRC CEO and HM Treasury.  

As a crucial member of our dynamic team, you will play an important role in handling correspondence at the highest level, fostering relationships with key stakeholders. This position offers a unique chance to make a significant impact while working in a fast-paced environment. Additionally, you will contribute to growing the team to meet the increasing demands and maintain the departments exceptional standards. 

Person specification

Roles would include, but are not limited to:

  • Team inbox management and post count.
  • Open, date stamp and count hard copy post.
  • Registering cases – including the task of creating and sending acknowledgements.
  • Action cases transferred in/out from other government departments.
  • Action urgent cases and chasing emails.
  • Update spreadsheets with new and updated contact and business information; share details with team colleagues.
  • Prepare draft packs up with returned draft letters for signature by Chief Executive and Director General’s, pass to the Officers to proofread and action.
  • Update and maintain spreadsheets with daily work delivery; host morning team meetings, liaising with team members to effectively allocate daily work.
  • Assisting executive officers with triaging cases in preparation for registration.

Other work:

  • Provide admin support to Officers, Quality Officers, Data Analyst and Operational Manager where appropriate.
  • Provide cover for the team on early/late rota.
  • Provide cover and support to the FOI and Policy teams which includes registering cases. 
  • Support Private Offices with queries and any other work.
  • Liaise with business areas to coordinate a response within 15 days.
  • Ensure that phone calls/enquiries from MPs, taxpayers and business areas are answered promptly and effectively and escalated to team manager as required.
  • Share any lessons learned with colleagues at team meetings or by email.

Essential Criteria:

  • Proficient in statistical software packages such as SPSS and R Studio.
  • Effective written and verbal communication skills for conveying research concepts.
  • Familiarity with data storytelling principles to develop a coherent and engaging narrative from a range of data sources.
  • Experience of data collection and analysis.
  • Experience of interpretation and presentation of data.
  • Experience of application of ethics to research.

Experience of two or more of the following:

  • Qualitative research design and analysis (e.g. depth interview guides, focus groups).
  • Survey design and implementation.
  • Evaluation approaches (theory-based or experimental).
  • Literature reviews or rapid evidence assessments.
  • Continuous learning mindset to adapt to evolving research requirements and methodologies.