Establishing the Compliance Operations Directorate is significant in implementing the ambition of the CCG Target Operating Model.

This model aims to:

1. Improve our effectiveness and efficiency in sustainably reducing non-compliance, treating risk further upstream and intensifying our operational focus on deliberate and complex non-compliance, while keeping pace with changes in technology and customer behaviours.
2. Make a step-change in  meeting our professional standards, supporting customers, data security and transparency to improve customer experience and public trust.
3. Think beyond our revenue raising and protection role and collaborate across government to increase our impact in protecting society from harm.
4. Embed new norms of respect and racial equality, invest in our people and modernise tools and ways of working to improve colleague experience and make CCG a great place to work.
5. Increase our organisational resilience and agility to respond to new delivery demands while protecting our core tax and customs compliance mission.

The Compliance Operations Directorate (COD) will support CCG in joining up to increase its effectiveness in addressing non-compliance by increasing standardisation of processes, providing integrated business support and leading efficiency improvements across our operational directorates.

The successful candidate will be the head of and senior leader responsible for CCG Operations - Planning, Performance, Evaluation & Resourcing (COPPER) in the CCG Compliance Operations Directorate (COD) and reports to the Director of COD.

The role holder will work with colleagues across CCG to develop and hold a  single CCG’s compliance work programme to address compliance risks in the tax system. The role holder will develop CCG’s overall approach and activity, balancing strategic intent against current performance in the context of understanding the complexity of the UK tax system, wider political change and external stakeholders’ attitude to HMRC more generally. The role will monitor and evaluate performance and develop on behalf of CCG, in year resource plans to reach operational requirements. This will include operating and coordinating CCG’s recruitment activity.

Key Responsibilities: 

• Provide senior leadership and senior responsibility for CCG operational planning, performance, evaluation & resourcing.
• Chair cross-CCG groups covering the elements of their business areas.
• Co-ordinate and lead on cross-CCG operational planning across multiple years, to consistently optimise operational resource deployment, aligned to CCG priorities.
• Monitor, challenge and influence CCG’s operational performance against delegated measures aligned to operational plans.
• Evaluate insight, to create actionable activity to inform plans and improve performance.
• Understand and inform the recruitment pipelines for Managers and Tax professional roles in CCG, leading the team co-ordinating that activity. • Support the matching of displaced resource from large scale transformation activity into vacant roles.
• Provide operational requirements for the group's management information, ensuring we have a first-class planning hub to enable decision-making by CCG SLT.
• Provide complex and diverse information at a senior level with a focus on producing quality outputs for Senior Civil Servants and Ministers,

Key Interactions:

• CCG Director General
• CCG Finance and planning
• Director COD
• COD Deputy Directors
• COD HRBP, Finance BP
• Comms BP
• HMRC Transformation Programmes
• Tax Policy colleagues
• HM Treasury Other CCG Directors/SCS Other Lines of Business Product and Process owners

We are seeking an experienced leader and tax professional with a demonstrable track record of success within operational delivery. We want to hear from candidates with a real passion for addressing compliance risk and how that is delivered within a large, complex and high-profile national body. We require someone who has the skills and experience to lead the compliance agenda in HMRC.

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria.

Essential Criteria:

• Experience of taxation compliance activity and operational delivery expertise in deploying resource to address compliance risk.
• Demonstrable ability of using compliance professional and technical knowledge and expertise to influence peers and senior stakeholders up to Board level on the direction of the policy, design, and implementation.
• Strong stakeholder management skills to bring together different perspectives to achieve single outcomes, including providing challenge where required.
• Excellent leadership skills, including the ability to lead and develop a high-performing team.
• Strong communication skills with the ability to confidently communicate verbally and in writing.
• Resilient and able to work well well under pressure to tight deadlines.

Desirable qualifications and professional memberships:

• Tax Professional