WMBC Assets is part of Customer Compliance Group, carrying out compliance activity, with an increasing focus on undertaking upstream work to close the tax gap for Inheritance Tax, Trusts, Stamp Duty Land Tax (SDLT), Pensions, Savings and Transfer of Assets Abroad.  These areas of the UK tax system have a diverse customer base, are governed by complex legislation and are reputationally sensitive. ​

Reporting to the Director of WMBC, this is an Tax and Operational delivery role with responsibility for delivering the compliance approach for these regimes and working across HMRC to design and deliver our approach to tackling risks and working with customers. ​

The post holder will be part of the WMBC Senior Leadership team and will play a key role in transforming HMRC’s approach to managing the compliance of customers with respect to variety of assets and regimes, working closely with other colleagues in WMBC and across HMRC to do so. ​

As a senior leader in WMBC/CCG, you will play a key role in leading and facilitating change to improve operational delivery and customer experience.  You should be comfortable working at pace in a complex, multi stakeholder environment with high levels of senior visibility.  You should be confident in bringing innovation into existing services and developing your team. ​

Key Responsibilities ​

• Inheritance Tax (IHT) ​
• Trusts ​
• Pensions ​
• Savings/ISA Compliance ​
• Stamps Taxes ​
• Delivery of compliance benefits from Pensions Transformation Programme ​
• Lead for SDLT approach as part of wider repayments control framework approach  ​
• Delivery of operational performance goals through effective, hands-on leadership, coaching and development of its senior leadership team members​
• Development of HMRC culture and values, ensuring inclusion and facilitating high levels of employee engagement; ​
• Effective risk management and corporate governance. 

Key Interactions​

• HMRC Senior Leadership Team​
• Wider Customer Compliance Group (CCG) Directorate​
• Customer Strategy and Tax Design (CS&TD) Directorate​
• Colleagues across Policy & Strategy teams​
• Transformation Project Teams​
• Pensions Programme Board​
• Direct line management of 5 x G6s ​
• Circa 400  people in the wider work area​

Person specification

We are seeking a strategic leader passionate about making a real difference. We want to hear from experienced candidates who are comfortable providing clear direction and support to teams in complex and reputationally sensitive environments. The role requires a leader who is adept at influencing policy, driving operational excellence, and fostering a culture of innovation and inclusion. The successful candidate will collaborate across HMRC, contributing to transformation projects and policy development to ensure effective compliance strategies.​

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria.​

Essential Criteria:​

• Proven leadership in complex tax environments. ​
• Demonstrated ability to drive operational performance and innovation. ​
• Strong stakeholder management skills. ​
• Commitment to promoting diversity and inclusion. ​
• Adept at analysing and using qualitative and qualitative data to deliver stretching objectives​
• Excellent communication skills, ensuring the compliance voice is heard and position is understood when change discussions are taking place.​

Desirable qualifications and professional memberships:​

• Experience in policy development. ​
• Knowledge of HMRC's compliance strategies or knowledge of Tax. ​

Benefits Alongside your salary of £75,000, HM Revenue and Customs contributes £20,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public holidays.​
• This will be complemented by one further day paid privilege entitlement to mark the King’s Birthday.​
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.​
• Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.​
• A competitive contributory pension scheme that you can enter as soon as you join and where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.​
• Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.​
• Use of onsite facilities (where applicable).​
• Occupational sick pay.​