Connecting Talent to opportunity

Connecting Talent to opportunity

Assistance Intelligence Officer


Job Description:

Salary of £24,278 + Annual Attendance Allowance (AAL) of 27.57% (£6,693)

(From 1st of April Salary will rise to £25,082 + new AAL of £ 6,915)


HMRC also contributes £6,555 (rising to £6,772 from 1st April)


Job Summary


Would you like to pursue a career in Intelligence?

Do you have excellent communications skills and

enjoy working as part of a team?

If yes, then this could be just the job for you!


Learn more in our upcoming webinars so YOU can ask us the questions! Details below.


Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to promote decision making and compliance interventions to maximise our impact.


Intelligence Services (IS) is a multi-functional group of teams within RIS, responsible for gathering, assessing, and disseminating Intelligence and evidence safely and legally to HMRC operational teams and external partners.


The National Co-ordination Unit (NCU) is one of the teams through which IS deliver their function.


We encourage applications from the widest possible diversity of backgrounds, cultures, and experiences. We will arrange reasonable adjustments to support you through the selection process. Appointments will be made on merit and based on fair and open competition.


Job Description


See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.


The NCU is part of a 24/7 operational unit providing co-ordination, information, and operational support to HMRC, other government departments and law enforcement agencies.


You will provide essential support to frontline staff, conduct intelligence checks on request, disseminate intelligence, and provide specific co-ordination when required.


Dealing with colleagues in HMRC and collaborating with members of the public, other Government agencies such as National Crime Agency, Home Office, and Police, will provide the opportunity to develop strong customer service skills.


Your first 8 weeks will be paid training in a supportive environment to develop the skills needed for the role. This will be undertaken while your security checks are processed.


Due to the nature of the role, candidates must pass the following security checks before they can be permanently appointed to this sensitive role:-


  • Disclosure and Barring Security Check.
  • National security Vetting (NSV)
  • Security Check (SC) level which requires 5-year consecutive residency in the UK.
  • Non-Police Personnel Vetting (NPPV3)


If successful at interview, a job offer will be conditional on passing the above security vetting checks. If you are unable to obtain the required security vetting, we will withdraw the offer of employment. This is because you will not have met the conditions for permanent employment for this role.


As an NCU Operator you will join the Government Counter Fraud Profession, work in a customer-focussed environment, and play a meaningful role in tackling criminal activity.

It is an exciting time to join the team!




Do you want to learn more?

Then book to join one of our 60-minute webinars via Microsoft Teams.


  • Friday 5 April 2024 at 11:00am – 12:00 noon
  • Thursday 11 April 2024 at 4:00pm – 5:00 pm


Join us to hear more details about the role, training, tips to create a successful application, tailored Success Profiles mini-masterclass, and a Q&A session with NCU team members.


Please email [email protected] specifying which session you would like to attend.


We will send you the Microsoft Teams link no later than 24 hours prior to your scheduled session.

We look forward to meeting you!


Person Specification


Show how you meet the following skills and experience in your application.


  • Well organised, proactive and a good problem solver to work in a dynamic operational environment with flexibility to cover varied roles and responsibilities in line with business needs.
  • Manage own workload responding to changing or conflicting priorities, including handling urgent enquiries from colleagues within HMRC and other Law Enforcement Agencies (LEAs).
  • Take initiative and be accountable for your own actions and performance, ensuring excellent customer service and 24/7 support is provided to operational teams via telephone and email.
  • Gather, interpret, analyse, and accurately record intelligence from the lawful interrogation of a wide range of digital sources, including internal and external databases, to support HMRC caseworkers and LEAs.
  • Appropriate use and management of restricted and confidential material.
  • Effective team player with good verbal and written skills to maintain good working relationships with customers, colleagues, and managers.


To learn more and apply before Wednesday 17th April 2024 follow link on this advert.


As part of the application process, you will be asked to complete an application form, with your personal details and eligibility CV, and Personal Statement.


Your 500-word CV should provide details of your last 3-year job history and include a brief description of the:


  • Roles and responsibilities
  • Skills and experience
  • Key achievements/Deliverables
  • Qualifications


Match these to the person specification in the job advert.

Any additional wording will not be considered.


Your CV is for information only and will not be scored.


Your 500-word personal statement should demonstrate how you meet the skills and experience set out in the person specification and why you are suitable for the role.


Give examples of what you have done and how you achieved it.


Your CV and personal statement must not contain any personal details which could be used to identify you.