EMIS Trained Medical Receptionist  / Care Navigator / Immediate Start

Job Type: Temporary (Full time + Part time available) 
Salary: £12 ph
Hours: Thursdays and Fridays 8am-6:30pm 
Location: Sefton Road

We are currently seeking a motivated individual to join a great team as Care Navigator/ Receptionist in a temporary position at their GP/ Health Centres as a Care Navigator / Receptionist, you will be the first point of contact for our patients and visitors. You will need to have excellent communication, listening skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. 

Key Responsibilities:

• Open and secure premises, conduct security checks, and prepare clinical rooms daily.
• Professionally greet and log patients and visitors at reception, recording attendance in the clinical system.
• Handle administrative queries, referring issues to the Primary Care Hub as needed.
• Process patient repeat prescriptions on the clinical system.
• Maintain patient confidentiality and manage incoming mail, scanning documents onto patient records.
• Provide operational support to the onsite clinical team and record fees received in accordance with practice policy.
• Manage petty cash transactions and ensure the tidiness of the workspace and waiting area.
• Adhere to PC24 Standard Operating Procedures and facilitate thorough handovers for incoming staff.
• Support operational coordination during fallback procedures.
• Share best practices, engage in personal development reviews, and adhere to Information Governance policy.
• Report incidents, complaints, safeguarding concerns, health and safety issues, and IT/security problems promptly.
• Undertake ad hoc duties as requested by the Assistant Operations Manager or Primary Care Operations Manager.

As the Care Navigator/ Receptionist you will have : 

• Experience of using EMIS Web
• Previous experience of working in a healthcare environment
• Demonstrable experience in dealing with sensitive and confidential information
• Patient focused, ability to show patience, empathy, and compassion 
• Accuracy and attention to detail

Benefits: 

•  Agile and flexible working to support your work-life balance
•  A generous annual leave allowance
• Family-friendly policies
• Free car parking 
• Close public transport links