Role: Technical Operations Manager 

Location: Oxford 

Salary: £55 - 60k - Negotiable depending on experience 

Are you ready to lead a dynamic team in shaping the future of technology infrastructure? We're seeking a Technical Operations Manager to spearhead our Tech Ops team, focusing on network design, hardware provision, and ensuring seamless service delivery for our cutting-edge system. This role, based in Oxford with remote working options, reports directly to the Head of Operations.

Key Responsibilities for this Technical Operations Manager Role:

- Manage and maintain technology infrastructure at customer sites.
- Design and deploy technology infrastructure, collaborating closely with customer IT teams.
- Serve as the technical authority, ensuring compliance with standards and driving hardware improvements.
- Lead resolution of level 2/3 Customer Support issues within SLAs.
- Act as the escalation lead for technical issues, both internally and externally.
- Develop team capabilities and ensure adherence to standards and processes.
- Collaborate with Field Services Team and contractors to support installation and maintenance.
- Chair customer meetings, providing technical expertise and support as needed.
- Procure technologies and manage vendor relationships critical to infrastructure.

Essential Requirements for this Technical Operations Manager Role:

- Strong leadership experience in Technical Operations.
- Proficiency in server/firewall/switch/UPS configuration, PoE, and IP addressing/routing.
- Experience in process development and documentation.
- Familiarity with server operating systems, Linux, and Android devices.
- Understanding of IT security, firewalls, and data privacy.
- Experience in computer networking and technical activities.
- Logical thinker with excellent organization skills and a proactive approach.
- Proficient in Microsoft Office or Google G Suite.
- Previous customer-facing experience and a full UK driving license.

Key Behaviors for this Technical Operations Manager Role:

- Excellent leadership and communication skills.
- Drive for continuous improvement in processes and hardware.
- Action-oriented with strong analytical skills.
- Flexible, adaptable, and detail-oriented.

We offer a competitive package including a salary range of £55,000 - £60,000, stakeholder pension, life assurance, private healthcare, and more. Additionally, enjoy a flexible working environment, learning opportunities, and various employee benefits such as wellbeing days, cycle to work scheme, and charity matching contribution.

Join us in shaping the future of technology infrastructure and enjoy a rewarding career path with us. Apply now to be a part of our innovative team!