HM Revenue and Customs are going through a technical revolution, our ambition by 2025 is to be one of the most digitally advanced tax administrations anywhere in the world.  We are committed to transforming the way we operate, to encourage customers to self-serve and to best make use of our online services.  HMRC Change Delivery Group is the forefront of this transformation.  A pivotal element in this journey is providing seamless, omni-channel digital programmes for UK taxpayers.

At the heart of HMRC’s digital first strategy, the Director of Digital Transformational Programmes will spearhead the shift towards digital, self-serve channels.  They will direct end-to-end digital transformation of services, provide excellent customer services and high levels of compliance whilst also driving productivity and efficiency to reduce operating costs.  It is an incredibly exciting opportunity to lead in making a tangible difference to millions of UK taxpayers.

We are searching for a visionary and experienced leader who is committed to cultivating inclusion within teams and their development, financially astute and who has a strong track record of successful delivery of large-scale, major change programmes.   The successful candidate will work closely with business stakeholders to implement changes seamlessly into operations and compliance teams.

At HMRC, we’re committed to creating a workplace that you can be proud of. Our diverse and inclusive culture helps prioritise your potential, offering a range of benefits including flexible hybrid working, special leave privileges, an excellent pension scheme and opportunities for development. With us, your career is in your hands – come and discover a place where you truly belong.