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The SCS1 Service Owner owns the strategic roadmap and delivery of the end-to-end lifecycle of a Portfolio of IT Services. They influence and set the IT Service strategy with the Business. They are responsible for effective IT Service functional and non-functional performance. They are a key member of CDPO leadership and will lead a team of Service Owners to define their Technology Service strategy and roadmaps, embed continuous improvement, drive consistency in approach and harness shared capabilities.​

Key Responsibilities:​

• Interpret and influence business strategy, translate and influence business needs to drive change and innovation that transforms the business.​
• Influence and collaborate with the business at Director General Senior Management level, Service Owners in their teams and across government when appropriate to drive change and ensure the Portfolio is being managed and developed in line with this roadmap.​​
• Own the strategic roadmap of the end-to-end lifecycle of a portfolio of IT products and capabilities that underpin business services, be responsible for ensuring the maintenance of the live service occurs and their continuous improvement; based on the architectural frameworks from Chief Technology & Design Office, the wider business strategy, and the future Target Operating Model. ​​
• Lead and mobilise groups of Service Owners/Product Managers in the delivery of their end-to-end lifecycles, roadmaps, and budgets across a collection of IT Products and Services. Define and implement growth strategies that support new ways of working, aligning, and driving consistency across Products and Platforms.​
• Own the delivery, optimisation, and strategic performance of the end-to-end lifecycle of a Portfolio of IT Services to the customer, including balancing competing priorities, ensuring design and delivery is customer led, delivering measurable business value and making the best choices for HMRC in line with business objectives.​​
• Forge relationships and collaborate with other government departments, industry experts, wider ITILv4, IT4IT, COBIT and other practice owners to share knowledge and drive continuous improvements in working practices​​
• Drive strategic supplier relationships providing a senior interface to support partnership working, driving innovation and additional value from contracts whilst managing ongoing service and delivery performance, promoting mutually beneficial partner relationships – forging strategic relationships and resolving contractual disputes.​​
• Set clear objectives and stretching targets for direct reports and agreeing and creating career development plans.

We are seeking a skilled and compelling leader with knowledge of ITILv4 and Agile, and a demonstrable track record of leading Digital, Product and IT teams through major change and transformation. We want to hear from candidates with a real passion for building a customer-centric, innovative and secure IT estate, and the role that this important subject plays within a large, complex and high-profile national body. We require someone who is a forward thinker, innovator, and natural relationship builder.​

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:​

Essential Criteria:​

• Substantial prior experience of developing strategic technical solutions for an end-to-end organisation, navigating ambiguity, and operating at a strategic level within a complex organisation.​
• Extensive experience of complex contract and service management. ​
• Experience sitting on an executive board or similar and contributing to corporate governance, business planning, and chairing oversight boards and having the demonstrative ability of successful stakeholder management and building relationships across a range of senior communities, internal and external, often without direct authority. ​
• Proven track record of delivering case management capabilities, risk-based modelling and automation initiatives in a valuation organisation or similar environment. ​
• Deep applied understanding and experience of emerging trends around approach and technologies.  ​
• Proven track record in defining, managing, and then delivering technical IT organisational change programmes, including capability and professional development, within a large and complex organisation and with significant budget responsibility.    ​
• Demonstrable experience of anticipating major change and then preparing the product team to meet the change, balancing the needs of the business with the integrity of the product & it’s roadmap.  ​
• A track record of providing empowering leadership of multiple disciplines to teams dispersed across multiple locations. Leading teams through times of change and fostering a positive and inclusive culture of trust and autonomy.  ​
• Ability to respond to change with agility and lead teams with a strong and compelling vision for the future. ​

Desirable qualifications and professional memberships:​

• Degree level education in relevant subject​
• Awareness and knowledge of ITILv4 and Agile