Account Manager – Direct Mail

West Midlands (office based)

Up to £40,000 + commission on account growth/upselling

A dynamic and innovative company specialising in the production of direct mail and mailing fulfilment services is looking to for an experienced account manager to join its existing team.

This business prides itself on delivering exceptional service to its clients, ensuring customer satisfaction and success in every campaign.

As an Account Manager, you will join the Client Services team and play a crucial role in supporting Clients, ensuring seamless coordination of campaigns and administration tasks.

Your duties will include, but are not limited to:

• Assisting with administration and campaign coordination tasks to ensure client satisfaction.
• Promptly quoting clients, aiming for a turnaround time of within 2 hours whenever possible, and following up on quotations to secure orders.
• Booking multiple mailing campaigns onto our Tharstern MIS system and handling daily queries and tasks.
• Maintaining accuracy in Salesforce and Tharstern systems, as well as performing any ad-hoc duties assigned by your Account Director or team.
• Acting as a key point of contact for clients, proactively keeping them updated and informed throughout the campaign process.
• Collaborating with internal teams, including the Data Team, Print Team, and Operations Team, to ensure timely and accurate execution of mailing campaigns.
• Liaising with the Finance Team to stay informed about client credit limits and ensure timely payment of invoices.
• Managing orders from quotation to invoice, raising invoices within 48 hours of mailing dispatch or generating pro-forma invoices for new business and postage.
• Proactively engaging with existing and occasional clients to increase spending, frequency of use, and profitability for the company, guided by the Account Director.
• Assisting in managing incoming new business enquiries, including raising new business quotations and follow-up calls to open accounts.
• Taking initiative to enhance client experience, contribute to revenue and margin growth, and explore opportunities to maximize postage gross profit margin.
• Creating sample packs for potential clients and maintaining and developing knowledge within the mail and postal industry to support personal progression.

Skills Required:

• Positive team member with the ability to thrive under pressure and contribute to a positive team culture.
• Methodical approach to work, with the ability to multitask and maintain high levels of accuracy.
• Knowledge of direct mail and mailing fulfillment services, as well as UK and international postal services.
• Experience with Salesforce and Tharstern MIS is desirable, but training will be provided.
• Proficiency in Microsoft Office Package: Excel, Outlook, Teams, and Word.

Personality Attributes:

• Effective communication skills for consulting with colleagues and clients.
• Strong teamwork ethic to foster a positive and collaborative business culture.
• Diligence to complete tasks independently and meet deadlines.
• Enthusiastic, motivated, and driven with a can-do attitude.
• Flexibility to adapt to tasks and work hours, along with a desire for continuous learning and improvement.
• Ownership mindset with a focus on career progression and overall team performance.

To join a dedicated team and be part of a company that values its staff contributions, apply now!

Ref: 1443784