CX Business Development Consultant
Hybrid
£43,000 + Bonus (realistic six-figure salary in year one)
Permanent – Full time

Role Overview: Responsible for contracting new customers and growing revenue and profit by selling AI solutions to SME businesses nationwide.

Responsibilities:

• Profile new logo business for CX, Speech Analytics, Interaction Analytics, and Real Time Agent Prompting, engaging directly with new business clients.
• Conduct outbound sales activities, including calls, LinkedIn outreach, emails, and attendance at conferences and meetings (both virtual and in-person).
• Engage key contacts within target businesses to demonstrate the value of adopting our solutions.
• Conduct consultative engagements through multiple meetings to qualify and build the customer's business case for adopting Speech Analytics, Interaction Analytics, and Real Time Agent Prompting.
• Ensure accurate pricing and maintain a 50% gross profit margin.
• Close new business contracts and obsessively update CRM systems with all leads, opportunities, and activities.
• Provide support to project managers and engineers regarding projects and technical interfaces.
• Interface with internal teams (technical, analysts, security, legal), suppliers, and customers.
• Contribute to marketing efforts to enhance the company's profile.
• Manage new business base, leading to additional revenue from services and increased client consumption of solutions.

Key Outcomes:

• Increase department revenue by £500k or more in the first year.
• Enhance market presence and develop inbound interest and new projects.
• Deliver successful consulting projects with real returns for clients.
• Provide outstanding service to all customers and resolve issues promptly.

Skills and Experience:

Essential:

• Credible and patient, able to manage long sales cycles.
• Communicate business benefits and ROI for clients.
• Ability to communicate with C-level and senior management teams.
• Resilient prospector and hunter of new business with a consultative approach.
• Reliable, responsible, and well-organised self-starter.
• Quick to master new technologies.
• Excellent presentation skills.
• Good knowledge of speech analytics.
• Understanding of contact center operations.
• Ability to translate data into process improvements within a business.

Desirable:

• Experience in contact centers.
• Excellent understanding of the enterprise marketplace and solutions.
• Commercially aware with a focus on competitor activity and products.

Company Values: Expected to articulate and demonstrate company values in everyday work.

Benefits:

• Competitive salary and bonus.
• Hybrid working model.
• Full training and development.
• 23 days of annual leave plus bank holidays.
• Pension scheme.
• Medical cash plan.
• Life insurance.
• Discounted gym membership.
• Career development opportunities.
• Staff events and incentives.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.