Group Account Director – 3D POS

Circa £75,000 + Package

Essex/Hertfordshire/North London

Do you have experience of working in the retail 3D POS industry? Are you a passionate leader with a proven track record in account management, team development, and business strategy? If so and you’re looking for the next stage in your career, I have a great opportunity for you!

We’re looking for a strategic and driven Group Account Director to lead the client services team and ensure exceptional value and service is delivered to clients in the Health & Beauty sector. In this high-impact role, you’ll oversee client relationships, drive service excellence, and lead a team to achieve business growth and profitability.

What you’ll be doing:

Client Leadership:

• Serve as the primary point of contact for Health & Beauty accounts, driving client satisfaction and retention.
• Build and strengthen client relationships, positioning the business as a trusted partner.
• Lead quarterly and annual business reviews, delivering performance insights and strategic recommendations.

Team Leadership:

• Oversee and mentor the client-facing account team, fostering a culture of collaboration and excellence.
• Guide the team in achieving client SLAs, KPIs, and personal development goals.
• Conduct regular one-to-ones, appraisals, and coaching to nurture talent.

Strategic Growth:

• Develop and execute an Account Development Plan to expand client relationships and unlock cross-selling opportunities.
• Identify and pursue new sales opportunities within the Health & Beauty sector, maximizing revenue and profitability.
• Collaborate with creative and production teams to deliver innovative and effective solutions.

Operational Excellence:

• Ensure all projects run seamlessly, from pre-production meetings to final delivery.
• Drive process improvements to enhance efficiency and client satisfaction.
• Maintain accurate, up-to-date client information and oversee timely invoicing and budget management.

For your application to be successful you must have the following experience:

• 10+ years in account management and business development, within a 3D POS printed production environment
• A strong background working with clients in the Health & Beauty sector is essential.

Skills & Attributes:

• Exceptional interpersonal and communication skills to build lasting client relationships.
• Inspirational leadership, with the ability to motivate and drive team success.
• A self-starter with a proactive and confident approach.
• Strong organizational skills and attention to detail, even under pressure.
• Commercially savvy, with a focus on driving revenue, profit, and cost efficiencies.
• Passion for delivering quality service and exceeding client expectations.
• Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

Ref: 1570062