Customer Service Support Assistant
Oldham
£12.00 per hour
Full-time (37 hours), Temporary  until end of March
The Role:
We are seeking a resolute Customer Service Support Assistant to join our team, providing essential support services including front-of-house duties. In this role, you will play a key part in supporting the team’s daily operations, handling customer interactions, and ensuring accurate record-keeping to support our service objectives.
Duties:

• Provide resources to ensure that all service needs are met effectively.
• Update designated systems to keep records accurate and up to date.
• Engage with customers over the phone, respond to queries, and uphold service standards.
• Consistently apply relevant policies, including safeguarding, health and safety, and equality and diversity, to ensure organisational compliance.
• Conduct outbound calls to clients and undertake other tasks as required to support team and organisational goals.
• Taking minutes of meetings

Required Skills:

• Demonstrable experience in effective verbal and written communication through work, volunteering, or educational roles.
• Proficiency in Microsoft Office and database systems.
• Strong ability to convey and record information accurately, ensuring clarity and diligence.
• Excellent communication skills for engaging with diverse audiences.
• Awareness of safeguarding, health and safety requirements, and professional boundaries.
• A non-judgemental approach, aligned with the organisation’s values.
• Ability to prioritise tasks, demonstrate resilience, and work independently.
• Flexibility and willingness to work evenings and weekends as required.

Due to the nature of this role, you will need to undertake an enhanced DBS check and there will be regular travel across the region so access to your own vehicle is essential.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.