Senior Account Director – Retail POS & Signage
West Yorkshire
Salary: £open DOE

Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?

We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.

Key Responsibilities

• Lead the account team, ensuring exceptional service delivery and client satisfaction.
• Develop strong relationships with senior client stakeholders.
• Provide innovative POS and signage solutions aligned with client expectations.
• Continuously review processes, identifying improvements for added value.
• Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
• Identify opportunities for cross-selling and up-selling additional services.
• Oversee financial aspects, including invoicing, forecasting, and budgeting.
• Act as the primary point of escalation for client issues.
• Inspire and mentor the team, driving performance and professional development.

Skills & Experience

• 10 years of client services experience, specifically in Retail POS & Signage.
• Strong understanding of POS production, workflow, and retail landscapes.
• Proven track record of working onsite with clients and delivering outstanding customer service.
• Strong leadership skills with experience in mentoring and developing teams.
• Commercially astute with a business development mindset.
• Excellent communication, time management, and organisational skills.

What You Need to Excel in This Role

To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.

Benefits

• 20 days annual leave bank holidays.
• Workplace pension (NEST).
• Employee Assistance & Discount Scheme.
• Training and Development Opportunities.

This role offers an exciting opportunity to take ownership of a high-profile account, lead innovation in retail POS solutions, and drive business success in a dynamic environment.

Ref: 1580607