Digital Print Field Service Engineer
- by Taylor Higson
- Location Swindon, Wiltshire, UK
-
Salary
not disclosed
2 days ago
Job Description:
We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department.
The Role
In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand equipment and software, ensuring top-level performance and customer satisfaction. This position involves extensive travel, primarily across the Midlands and South, and occasionally further afield based on workload.
You’ll also help with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required.
We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
Key Responsibilities:
- Install, service, and maintain a range of production print equipment and software.
- Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
- Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
- Coordinate installations with internal teams to ensure smooth deployment.
- Keep service agents updated with the latest technical bulletins and firmware updates.
- Escalate unresolved issues to technical specialists or management as required.
- Ensure compliance with Health & Safety regulations and maintain confidentiality.
About You:
- A minimum of 3 years’ experience in a similar role as a field service engineer on digital / toner-based print production equipment.
- Strong electro-mechanical fault-finding skills.
- HNC in mechanical/electrical engineering or industry equivalent experience.
- Excellent customer service and problem-solving skills.
- Ability to work independently and travel extensively across South and Midlands region, with occasional travel further afield when required.
- A valid UK driving licence is essential.
What’s in It for You?
Industry competitive salary and package including performance related bonus, company car/car allowance, enhanced pension contributions, private health and life assurance schemes, and more.
This is an urgent hire - get in touch today for immediate consideration!
-
Job Type
Permanent, Full Time
-
Work Authorisation
No
- Industry Sector Manufacturing
-
Years Experience
2+ years
-
Career Level
Experienced (Non-Manager)
-
Educational level
Vocational