Team Leader

Crawley - Full time, Mon-Fri

£32,000

8am-5pm

Key Responsibilities
To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock.

Accountabilities/Responsibilities:

• Overall responsibility for the Planners and Customer Service Advisors
• Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards
• Manage Call Centre mailboxes , ensuring mailboxes are kept clear and correct actions take place
• Support Customer Solutions Advisors with escalations and repair enquiries
• Escalation of required calls
• Maintain professional relations with the client teams
• Ensure teams performance is where it should be. This may include performance reviews / KPI tracking / SLA tracking
• Ensure the planning team are hitting agreed contract SLAs
• Monitor and evaluate team performance through regular reviews, KPI analysis, and SLA tracking—implementing corrective actions when necessary.
• Act as a senior point of contact for escalations and complex repair enquiries, providing guidance and resolution support to CSAs.
• Oversee Repairs inbox, ensure all emergencies are dealt with

Required:

• Must have experience leading a team of planners / customer service advisors 
• Must be able to travel to the office in Crawley 5 days a week
• The ideal candidate will have previous experience in a repairs team leader role with in housing

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: [email protected] 07879715700