Account Manager – Print Industry

Location: Manchester (On-site)
Salary: Competitive, dependent on experience

Due to continued growth, this leading print manufacturer based in Manchester is on the lookout for a print experienced Account Manager, someone who is going to progress through the business and has potential to grow!

This is a key role for someone who can deliver outstanding service, develop existing accounts, manage client relationships, and act as a trusted link between thew business and its customers.

Role Purpose

• Act as the main point of contact for client needs, enquiries, and concerns.
• Build and strengthen long-term client relationships.
• Maintain accurate records on the CRM system, including contact and delivery information.
• Work closely with the production team to ensure timely and accurate delivery of orders.
• Develop a strong understanding of our products and services to support upselling and cross-selling opportunities.

Key Responsibilities

• Handle incoming enquiries from existing customers and support their day-to-day requirements.
• Manage and maintain existing house accounts, ensuring consistent service and customer satisfaction.
• Prepare quotes, negotiate pricing, and process sales orders.
• Manage client orders from initial booking through to final delivery.
• Purchase required materials for client orders when necessary.
• Address customer concerns promptly and professionally, resolving issues where possible.
• Escalate client needs or concerns to senior management when required.
• Explain costs and payment terms when discussing new agreements with clients.
• Conduct after-care follow-ups to ensure client satisfaction with delivered products/services.
• Provide insights to the sales and marketing teams by monitoring product performance, competitor activity, and customer feedback.

Required Skills & Experience

• Previous experience in a sales or customer service role within the print industry is essential.
• Ability to multitask and manage several responsibilities at once.
• Strong written and verbal communication skills.
• Excellent organisational skills with strong attention to detail.
• Proficiency in Excel (preferred).

Ref: 1634939