Are you motivated by delivering outstanding customer care and creating positive experiences?
Do you enjoy working in a busy, varied role where you’ll be speaking with customers, managing enquiries, and building strong relationships day-to-day?

We’re supporting a fantastic opportunity for someone who loves engaging with people, is confident handling both inbound and outbound calls, and thrives in a role where every interaction makes a difference.

Location: Hatfield
Working Arrangement: Fully office based
Hours: Full time, 37.5 hours per week

• Responding to incoming calls and emails, ensuring all customer enquiries are resolved promptly and professionally.
• Creating new customer accounts, updating records, and sharing information about the latest product ranges.
• Following up with prospective customers who have shown interest, guiding them through available product options.
• Managing customer queries in line with company policies and delivering a first-class service every time.
• Providing general administrative support, including issuing documentation and overseeing email correspondence.
• Building and maintaining strong working relationships with internal and external stakeholders.

• Previous experience in a customer service or sales environment, ideally gained in a contact centre setting.
• Confident communicator with the ability to spot opportunities to up-sell or cross-sell where appropriate.
• Able to build rapport quickly and articulate information clearly in both written and verbal communication.
• Proactive, solution-focused, and comfortable handling a variety of customer enquiries.
• Highly organised with excellent attention to detail and the ability to juggle multiple tasks.

This position is advertised by SRM Recruitment, Welwyn Garden City.

If you’re interested in this vacancy - or would like to hear about similar opportunities - please get in touch with our Senior Consultant, Lizzie Burgess, for a confidential conversation.

Our Welwyn Garden City office recruits permanent, temporary, and contract professionals across Accountancy & Finance, HR, Marketing & Creative, Office Support, and Procurement & Supply Chain.