Job Title: Repairs Administrator
Location: E4 (Chingford)
Salary: £27,000 Up to £30,000 per annum (depending on experience)
Job Type: Permanent, Full-time

This is an exciting opportunity to join a well-established and fast-growing property management and lettings company based in East London. Known for their responsive, client-focused service and proactive approach, the company manages a large and diverse residential portfolio, placing a strong emphasis on professionalism, integrity, and long-term relationships. Their modern, tech-enabled approach makes them a leader in their field, with a reputation for delivering exceptional results for both landlords and tenants.

We are seeking a highly organised and proactive Repairs Administrator to join the busy Property Management team. This role is essential to ensuring the smooth handling of all repairs and maintenance requests across the portfolio, acting as a key point of contact between tenants, contractors, and landlords.

• Logging and managing all incoming repair and maintenance requests via phone, email, and online platforms

• Liaising with tenants to accurately assess the nature and urgency of reported issues

• Coordinating and scheduling works with approved contractors and ensuring timely resolution

• Tracking progress and ensuring updates are communicated clearly to all stakeholders

• Maintaining accurate records of works, costs, and correspondence on internal systems

• Previous experience in a property management, maintenance coordination, or similar administrative role

• SOR knowledge and experience

• Excellent communication and interpersonal skills

• Proficiency with property management software 

• A proactive and problem-solving attitude