Job Title: Account Manager

Location: West Yorkshire
Salary: £33,000 – £35,000 OTE
Benefits: Companywide bonus scheme, 4% pension, private healthcare & dental plan (full benefits document available)
Holiday: 23 days, rising to 28 days with service

The Company

My client is a specialist packaging distributor supplying polypropylene, laminates, and special films to the Food and FMCG sectors. They support a range of well-known brands such as Greggs, Premier Foods (Mr Kipling), and Burtons Biscuits, delivering reliable, service-led packaging solutions.

The Role

We are recruiting an Account Manager to provide exceptional service and day-to-day support to a portfolio of established customer accounts. This role has become available due to a recent departure and forms part of their ongoing growth plans.

The position is primarily office-based, with regular UK-wide customer visits to maintain relationships and ensure customer satisfaction. This is not a new business sales role — the focus is on account servicing, coordination, and relationship management. Training will be provided to support light upselling of additional service lines where appropriate.

Key Responsibilities

• Act as the main point of contact for a portfolio of existing customer accounts
• Ensure accounts are serviced effectively, professionally, and in line with agreed expectations
• Build and maintain strong, long-term relationships through regular communication and customer visits
• Coordinate with internal teams to ensure smooth order processing and issue resolution
• Manage day-to-day account queries, pricing support, and ongoing administration
• Monitor customer requirements and proactively address any service issues
• Support account development by identifying opportunities to enhance service offerings
• Visit customer sites across the UK as required (pool cars available; travel expenses covered)

Experience & Skills Required

• At least 2 years’ experience in an Account Manager or Customer Account role within the packaging industry
• Knowledge of flexible packaging would be a strong advantage
• Strong customer service and relationship-building skills
• Highly organised with excellent attention to detail
• Confident communicator with a collaborative, service-led approach
• Full UK driving licence

Ref: 1640428